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Abaqus Back End Support for Engineering Mechanics
3 weeks ago
Role Description & Responsibilities
* To provide outstanding expertise to customers, partners, and the DS SIMULIA organization by delivering accurate and timely headquarters-level responses to technical requests about the Abaqus finite element suite
* Diagnose technical issues related to the application in question: Understand the attending physics, determine the modeling intent and desired result, identify applicable software features, and demonstrate correct usage
* Qualify the severity and type (defect/non-defect) of the request
* Classify and catalog software defects uncovered during investigation
* Advise on resolution path
* Respect DS R&D Support Level Agreements (i.e., Turn Around Time)
* Capitalize on Knowledge: Create candidate Knowledge Database articles
* Forward customer context and requirements to R&D to inform the product development process
* Provide best-in-class communication, both internally and externally: Manage all communications with customers, R&D, and DS management in Johnston RI
Qualifications
* Multiple years experience using finite element software, preferably with commercial packages (Abaqus, Ansys, LS-Dyna, etc.).
* Advanced degree in mechanical, civil, aerospace, or biomedical engineering with substantial experience using finite element technology for solving engineering problems
* Engineering mechanics and strong physical intuition.
* Strong verbal and written skills in English.
* Ability to work both independently and/or in a team as needed.
* Time management, organization, and the ability to simultaneously handle multiple ongoing investigations and tasks.
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