Virtual Cruise Reservationist

1 month ago

Miami, United States GlobeTrek Consulting Full time

Job Title: Virtual Cruise Reservationist (WFH)

Company: GlobeTrek Consulting

Location: Remote

About GlobeTrek Consulting: GlobeTrek Consulting is a leading travel agency dedicated to providing exceptional cruise experiences to our clients. With a passion for exploration and a commitment to customer satisfaction, we offer personalized cruise packages tailored to each individual's preferences and needs. Our team consists of experienced professionals who are knowledgeable, friendly, and dedicated to making every cruise journey memorable.

Position Overview: We are seeking a motivated Virtual Cruise Reservationist (WFH) to join our team at GlobeTrek Consulting. As a Cruise Reservationist, you will play a crucial role in assisting our clients with booking their dream cruise vacations, providing expert guidance and personalized recommendations to ensure a seamless and unforgettable experience. This position offers the flexibility to work remotely from home, providing exceptional service to clients while enjoying the comfort of your own workspace.

Responsibilities:

  1. Cruise Booking: Assist clients in selecting and booking cruise vacations based on their preferences, budget, and travel requirements, ensuring that all arrangements meet their expectations and needs.
  2. Customer Service: Provide excellent customer service by addressing clients' inquiries, concerns, and special requests in a professional and courteous manner, both over the phone and via email.
  3. Cruise Planning: Collaborate with clients to create customized cruise itineraries that include destinations, excursions, dining options, and onboard activities tailored to their interests and preferences.
  4. Reservation Management: Manage cruise reservations, including cabin selection, dining preferences, special accommodations, and any additional services requested by clients, ensuring accuracy and efficiency in all bookings.
  5. Payment Processing: Process payments for cruise bookings, including deposits, final payments, and any additional charges, ensuring that all transactions are completed accurately and securely.
  6. Documentation Assistance: Assist clients with obtaining necessary travel documents for their cruise vacations, such as passports, visas, and travel insurance, providing guidance on requirements and deadlines.
  7. Cruise Coordination: Coordinate with cruise lines, travel suppliers, and other partners to make necessary arrangements and accommodations for clients, including transfers, pre- and post-cruise stays, and special celebrations.
  8. Stay Informed: Stay updated on cruise industry trends, promotions, and offerings to provide clients with accurate and up-to-date information and recommendations.
  9. Problem Resolution: Handle any issues or concerns that may arise before, during, or after the cruise vacation, working closely with clients and cruise line representatives to find satisfactory solutions.
  10. Administrative Tasks: Perform various administrative tasks, such as data entry, filing, and maintaining client records, to ensure efficient operation of the cruise reservation department.

Requirements:

  • Previous experience in a similar role, preferably in the cruise industry or travel/hospitality industry.
  • Excellent communication skills, both verbal and written, with a friendly and professional demeanor.
  • Strong customer service skills and a commitment to providing exceptional service to clients.
  • Proficiency in using reservation systems and booking platforms, with the ability to quickly learn and navigate new software.
  • Attention to detail and accuracy in handling bookings, payments, and documentation.
  • Ability to work independently and remotely, while also collaborating effectively with team members and clients.
  • Knowledge of cruise destinations, ships, itineraries, and onboard amenities is preferred.
  • Flexibility to work non-traditional hours, including evenings and weekends, as needed to accommodate client needs and cruise schedules.

Benefits:

  • Competitive pay commensurate with experience.
  • Flexible work-from-home arrangement.
  • Opportunities for professional development and advancement within the company.
  • Employee discounts on cruise packages and travel services.
  • A supportive and collaborative work environment with a passionate team of travel enthusiasts.

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