Equipment Service Engineer

4 weeks ago

Salt Lake City, United States Varex Imaging Full time

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Summary

Provides highly visible customer support through the performance of on-site installation, as well as overseeing any necessary diagnoses, troubleshooting, service, and repair of complex equipment and systems. Checks out and approves operational quality of system equipment. Instructs customers in the operation and maintenance of the system. Serves as company liaison with customer on administrative and technical matters for assigned projects. Interprets customers' needs and clarifies if the responsibility for problem resolution falls to sales personnel, customer support reps, or engineers. This job may include any aspect of field support, and is not limited to system hardware and software, PCs, and networking/wireless networking.

Job Description

OTHER SPECIFIC FUNCTIONS OR DUTIES

* Provide phone support/remote assistance to customers and to Field Service Representatives as required to achieve resolution of service need in a timely manner.
* Order spare parts for assigned customers including replenishing spare parts kits for warranty and contract customers, to ensure they can operate their Varex equipment according to technical and safety guidelines with the highest level of satisfaction.
* Input detailed records of service visits into company information systems, including technical problems, actions taken and parts employed to correct these problems, to ensure accurate updated customer maintenance information is available to other Varexparties.
* Maintain up-to-date technical documentation, in order to permanently keep informed regarding all operating characteristics, design factors, technical performance and developments of Varex products.
* Maintain a high degree of professional knowledge and safety consciousness according to Varex guidelines in order to perform activities under the safest working conditions.
* Instrumental in the development of new servicing techniques and the writing of service documentation.
* Adept at training to other field personnel.
* Assist product engineering with proposed design changes and/or test design modifications.
* Report by means of FSR's, time sheets, expense reports, etc. regularly to ensure accurate company statistical data on customer-oriented activities is available.

SKILLS, KNOWLEDGE, TRAINING AND CERTIFICATIONS

Minimum Required Skills and Knowledge

* Expert knowledge of and sound professional experience with electronic and electro-mechanical engineering, testing equipment used for verification, checkout and calibration of electronic equipment.
* Expert knowledge of and sound professional technical experience with micro-computers/PC based systems
* Customer focused attitude
* Expert at defusing the most difficult customer situations
* Articulate and skilled in interpersonal communication
* Fluency in the local language and in English, both written and spoken

Other Desired Skills and Knowledge

* Expert computer usage and debugging skills
* Expert ability to identify and repair complex software and network problems.
* Expert at diagnosing and solving complex mechanical problems, including simple vacuum leaks.
* Expert at identifying and resolving complex imaging system defects.
* PLC and Software programming experience multiple languages

Required Certifications and Training

* Obtains and completes LMS training plan specific to assigned responsibility.

Experience Level with Business Tools

* Familiar with business tools such as: E-mail, Microsoft Word, Excel, and PowerPoint.
* Experience with SAP or equivalent ERP product and productivity software desired.

LEVEL DESCRIPTION

Skill

* As a highly skilled specialist, contributes to the development of concepts and techniques. Completes complex tasks in creative and effective ways.

Job Complexity

* Consistently works on complex assignments requiring independent action and a high degree of initiative to resolve issues. Makes recommendations for new procedures.

Supervision

* Acts independently to determine methods and procedures on new or special assignments. Often acts as facilitator and team leader.

Typical Education and Experience

* Associate Degree or equivalent experience
* 8+ years of related experience

ENVIRONMENT AND PHYSICAL REQUIREMENTS

Environment and Physical Demands

* As described in the job posting

Ability to Travel

* Travel required. See the job posting for more information.

Employee must be able to meet the following requirements with or without an accommodation.

* Heavy work that will Frequently 34-66%, require employee to lift/move up to 25 lbs. and occasionally 1-33% lift more than 25 lbs. to greater than 50 lbs.
* Lifting, carrying, pushing, pulling, or moving heavy equipment and/or supplies occasionally 1-33%.
* Reaching above and below the shoulder Frequently 34-66%,
* Above-average agility and dexterity with the ability to hold, grasp and manipulate small parts and use hand and power tools constantly 67-100%
* Wear personal protective equipment (PPE) and handle physical exertion, such as long periods of standing, walking, bending, crouching, stretching, reaching, repetitive motion, or similar activities.
* Work environments include exposure to chemicals, electrical current, proximity to moving mechanical parts, repetitive hand motion, open flame, working from heights, cold environment, hot environment, uneven surface, fumes.
* Travel to may be required less than 10%. Valid driver's license

Time Type:

Full time

Job Type:

Regular

Work Shift:

First Shift

Pay Rate Type:

Hourly

Benefits and Perks

Varex Imaging provides competitive pay and benefits to support the financial, physical, and emotional well-being of the people who make our company successful.

* Medical Insurance


* Dental/Vision


* 10 Paid Holidays


* PTO


* Employee Stock Purchase Plan


* 401K match


* Paid Parental Leave


* Short & Long-Term Disability and Life Insurance


* Competitive Pay


* Flexible Schedules


* Variety of Shift Options


* Free Safety Shoes


* Friendly Work Environment


* On-site Cafeteria, Company Nurse, Credit Union, and Gym


* Free Coffee and Soda


* Tuition Reimbursement


* Employee Referral Program


* Career Advancement Opportunities


* Employee Discounts


* EV Charging Stations



All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability.

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