SHZM - Operations Manager Utah
2 weeks ago
What will you do in this role? As a Shazam Operations Manager your main purpose is to oversee the larger scale of warranty projects, resolve customer conflicts, and to mentor and educate our operational customer service-based team.
You Have:
* Strong interpersonal and leadership skills - ability to mentor, teach, develop, and supervise.
* Ability to hire, evaluate performance and implement policies and procedures for team growth.
* Ability to advise and update staff and upper management when dealing with complex issues.
* Ability to engage with team members and trade partners in a professional manner.
* Strong construction management skills - ability to manage a team with a large geographical footprint.
* Skillful at interpreting and explaining:
* Architectural, structural, plumbing, and electrical diagrams, plans and specifications.
* Technical codes and ordinances.
* Root cause of warranty issues and assigning applicable cost codes.
* Utilizing common warranty, CSM and/or construction management applications (Field point, Hyphen, Salesforce, etc.) to manage workflow, costs, run and interpret basic reports.
* Ability to:
* Analyze product performance, identify systemic issues, and develop a scope of work if applicable to resolve.
* Evaluate warranty issues to determine warrantability, construction or remediation needs.
* Clearly demonstrate quality standards and specifications both technical and construction related onsite for employee training, warranty triage, inspections, or homeowner educational purposes.
* Proficient in:
* Cost management, recommending cost saving initiatives, coordinating, setting, and meeting department budgets.
* Work order management, trade accountability.
* Time management - ability to multi-task, strategize and oversee several projects. Delegate projects as needed while still overseeing through to resolution.
* Performing basic home warranty /handy man repairs such as, but not limited to;
* Drywall, paint, trim carpentry, minor plumbing, minor maintenance.
* Effective communication skills -
* Skillful at mediating and resolving disputes with homeowners and/or trade partners.
* Ability to.
* Develop and present training materials.
* Develop written reports when necessary to support company determinations on warranty claims.
* Develop professional relationships with trade partners, inspectors, local ordinance representatives and homeowners. Conform with and abide by all regulations, policies, work procedures and instructions.
* Conform to all safety rules and use all appropriate safety equipment.
* Solid communication skills and attention to details are critical to job success.
* Ability to perform the essential job functions consistently safely and successfully with the ADA, FMLA, and other federal, state, and local standards, including meeting qualities and / or quantitative productivity standards.
* Ability to maintain regular, punctual attendance consistent with the ADA, FMLA, and other federal state local standards.
* Know and understand the Core Values: World Class Hospitality, Engaged Ownership, Be "Ideal"istic "Team Player" , Every little Thing Counts "Integrity" Hungry Humble Smart adhere to all company policies and procedures
* Must be willing to participate Rotational Emergency on call Schedule that include some nights and weekend included: requirements, must be available to a rotating emergency on call schedule to support divisions teams and customers base needs.
* Other duties as assigned.
You Have:
* High school diploma or GED required.
* Minimum 3+ years' construction superintendent or warranty professional, home maintenance management or supervisory experience with a mid to large scale home builder, general contractor, remodeling, warranty, or remediation company. Experience in residential home building within Construction, and New Home Warranty services a plus
* Trade industry or independent professionals with experience working with residential warranty (plumbing, HVAC, etc.) will be considered.
* Advanced knowledge of basic home construction practices, i.e., OSHA regulations, front end & back-end construction phases, structural and foundation repair protocols.
* Warranty administration experience and/or OSHA safety training is a plus.
Benefits & Perks
* Comprehensive benefits package includes Medical, Dental, Vision, FSA accounts, 401K, Life Insurance, Short Term Disability, Long Term Disability, and EAP
* Time Off benefits include Vacation, Sick, Holiday, Bereavement, Jury Duty, FMLA, refresh, floating holidays, and parental leave.
* Wellness program
All benefits are subject to qualification and hire dates.
Compensation
Starting Base Range: $80,000 Annually
FLSA Status: Exempt
Bonus Type: KPI Quarterly
Business Unit -
Oakwood Homes
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