Collections Manager

4 weeks ago

Denver, United States Red Bull Full time

We are seeking an experienced Collections Manager to lead our collections team, enhancing our debt recovery processes, and maintaining compliance with all regulatory standards. You will have a strong background in finance or accounting, with proven success in managing collections and improving financial outcomes.

RESPONSIBILITIES

Areas that play to your strengths

All the responsibilities we'll trust you with:

Expand all

* DEBT RECOVERY MANAGEMENT

Oversee the process of debt recovery, including payment plans with delinquent accounts, to ensure the collection of payments.


* TEAM LEADERSHIP AND TRAINING

Manage and lead a team of collections agents or specialists. Provide training and development to enhance their skills and effectiveness in collections.


* POLICY AND PROCEDURE DEVELOPMENT

Develop, implement, and maintain collections policies and procedures to improve overall efficiency and compliance with regulations.


* FINANCIAL REPORTING

Monitor and report on the status of collections activities, including creating detailed reports on accounts receivable and collection efforts.


* CUSTOMER SERVICE AND DISPUTE RESOLUTION

Handle escalated customer disputes and inquiries related to billing and collections. Ensure customer satisfaction while adhering to company policies.


* LEGAL COMPLIANCE

Ensure all collections activities comply with federal, state, and local regulations, including understanding fair debt collection practices.


* TECHNOLOGY AND TOOL MANAGEMENT

Use and manage technology solutions that support the collections process, such as collections software systems and EDI


* COMMUNICATION AND COLLABORATION

You will communicate with other departments, such as sales and customer service, to provide a unified approach to customer account management.


* PERFORMANCE METRICS

Establish and monitor performance metrics for the collections department to assess effectiveness and identify areas for improvement.

* Report Weekly on BS-7 Top Accounts to Director
* Drive Escalations from Team
* Drive monthly Collections Call with Sales Team
* Make sure EDI transmission runs with no Errors.
* Drive Development plans on team members
* Set Expectations on Performance with the team.
* Drive all initiatives from the Director Of SSC
* Report to the Director on all System issues and Enhancement Request
* Maintain oversight on Spring POD Field Report status.
* Collaborate with other departments to resolve past-due accounts.
* Complete all assigned tasks and Projects Director of SSC assigned.



EXPERIENCE

Your areas of knowledge and expertise

that matter most for this role:

* 5 years of experience in collections or a related field, with at least 2 years in a management role.
* Bachelor's degree in finance, Accounting, Business Administration, or related field required.
* Experience improving collections strategies and results.
* Experience managing a team of collections professionals.
* Knowledge with the Fair Debt Collection Practices
* Superior skills in financial analysis
* Exceptional leadership and organizational skills.
* High level of accuracy and attention to detail.
* Ability to work under pressure and meet tight deadlines.
* Travel 0-10%
* Permanent
* Benefits eligible

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