Front Office Registration

1 month ago

Otsego, United States Nystrom & Associates, Ltd. Full time
Description

  • Act as point of contact for scheduling all live intra-office referrals and new patients within the clinic
  • Register and integrate new patients in emerging programs
  • Educate patients and clinicians on all services offered within the clinic, including other NAL programs and locations
  • Follow up with clinicians regarding patient care issues and patient scheduling (i.e. patient needs a referral due to insurance change, patient was hostile with staff, etc.)
  • Inform OM and AOM when such issues arise.
  • Coordinate patient services efficiently and assist in referring between all NAL programs
  • Attend staff meetings and trainings as needed to educate staff on the live referral process and other Registration processes
  • Maintain awareness of trends, patterns, and need for new services; report these to Office Manager, Administrative Training & Quality Coordinators, Operations Manager, Vice President of Operations, and CEO
  • Record all incoming calls in accordance with current policy and procedure
  • Record daily check outs for all programs and send report daily to administrative stake holders
  • Complete electronic PCC and Registration Checklist for every intake appointment type scheduled
  • All duties outlined in the Support Staff in addition to Intake and Scheduling Coordinator position description
  • Attend monthly after-hours mandatory trainings
  • Assist with shift coverage in the event of staff shortage
  • Other duties as assigned
  • Commit to position for minimum of 1 year

Qualifications:
  1. 1. Prior experience working in health care facilities.
  2. 2. Ability to multi-task and handle stress well.
  3. 3. Positive attitude and ability to be flexible.
  4. Must be proficient in use of computers, telephones, and standard office equipment (copier, fax, and scanner).[GPO1]
  5. Keep all business information strictly confidential.


Requirements

As a full-time Front Office Registration staff at our Otsego, MN clinic location, you would act as a point of contact for scheduling all intra-office referrals for new or existing patients within the clinic, coordinate patient services efficiently and assist in referring between all NAL programs, as well as maintaining awareness of trends and parents and the need for new services.

An ideal candidate will have a passion for providing a high level of customer service to mental health and substance use disorder clients. Additionally, candidates will have had prior customer service experience in a fast-paced environment.

Nystrom & Associates is a team of mental health professionals that specialize in psychiatric evaluations, clinical social work, and family therapy. We are committed to helping patients in our community who are experiencing personal, emotional, marriage, family or psychological problems. Founded in 1991, we offer an intensive outpatient substance use disorder program, psychological testing, and behavioral health and medication management services.

Job Duties:
  • Register and integrate new patients in emerging programs
  • Educate patients and clinicians on all services offered within the clinic, including other NAL programs and locations
    • Attend staff meetings and trainings as needed to educate staff on the live referral process and other Registration processes
  • Follow up with clinicians regarding patient care issues and patient scheduling (i.e. patient needs a referral due to insurance change, patient was hostile with staff, etc.)
  • Maintain awareness of trends, patterns, and need for new services; report these to management as needed
  • Record all incoming calls and daily check outs in accordance with current policy and procedure
  • Assist with the front desk and answering intake calls depending on clinic needs
  • Assist with shift coverage in the event of staff shortage
  • Other duties as assigned

Qualifications:
  1. Prior experience working in health care settings is preferred but not required
  2. Ability to multi-task and handle stress effectively
  3. Must be proficient in use of computers.

Hours (Please ensure that you can work the listed shift below):
  • Monday - Thursday 10:30 AM - 7:00 PM
  • Friday: 8:45 AM - 5:15 PM

Benefits:

Nystrom & Associates, Ltd. prides itself on the benefits and compensation offered to staff, including:
  • Medical & Dental insurance
  • Paid Time Off (PTO)
  • Paid Holidays (Nystrom is closed in observance of 5-7 Holidays a year and staff are not required to work)
  • Opportunities for professional growth and career advancement
  • Health Savings Account (HSA) and Flexible Spending Account (FSA) for applicable medical and dependent care expenses
  • 401(K) Retirement Plan with employer matching contribution
  • Supplemental insurances, such as short term disability, cancer insurance, and accident insurance
  • Employee Assistance Program
  • Free Term Life Insurance Policy
  • Tuition discounts with a number of schools:
    • St. Mary's University - 10% discount
    • University of Northwestern - St. Paul - 10% discount for select programs
    • Bethel University - $400 Scholarship per term for select programs
    • Capella University - 10% tuition discount plus additional perks
    • Adler Graduate School - 10% tuition reduction

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