Scheduling Coordinator

4 weeks ago


Rock Hill, United States Always Best Care of Rock Hill Full time
Always Best Care of Rock Hill - Job description

 

Come join Always Best Care and be part of an amazing team
Do you like working with people? Is it important to you to make others’ day better? Do you like to solve puzzles? Are you looking for an upbeat, friendly, motivated, team-oriented, healthy company culture?
If you answered “yes” to any of those questions, our Scheduler position might be a perfect fit for you We are urgently hiring for this position
The Scheduler is an especially important part of our operation. This person makes sure that each client has a great caregiver, and that each caregiver gets the hours they need. We recognize your importance and treat our Scheduler with the utmost respect. Our team-oriented environment focuses on common goals, and we help each other exceed those goals.
This is a full-time position. Regular hours will be Monday-Friday 9a-5p, plus participation in our after-hours on-call rotation for additional compensation (every other weekend and some holidays required).
You will be responsible for:
· Scheduling – Managing the daily flow of client care. You will maintain schedules ahead of time, as well as handle any last-minute issues that may arise.
· Answering the phone – Our Scheduler is popular 80% of incoming calls are related to scheduling.
· Timely Follow-Up – Check in with clients and caregivers to ensure excellent service and positive customer experiences.
· On-Call – Our agency receives calls after regular business hours. Our Scheduler is part of the paid on-call rotation, which includes every-other weekend (Friday evening through Monday morning).
· Other duties as assigned.
You will benefit from:
· Healthy company culture
· Some insurance plans (medical, dental, vision, short-term disability, etc.)
· Competitive pay
· Growth potential
· Incentives/bonus opportunities when goals are met/exceeded
· We value our employees highly and we make sure you know that
Qualifications and Skills:
· 1+ year of Scheduling or Medical Office admin experience. Home Care scheduling experience is a HUGE plus
· Customer Service experience – The ability to interact with tact and care with caregivers, clients, and clients’ family members.
· Multi-line phone experience – Handling phone calls professionally and efficiently in a friendly manner is critical to good scheduling and great customer service.
· Good operational knowledge of the Microsoft Office Suite and the ability to learn new software.
Successful candidates will:
· Possess a pleasant demeanor and be able to build and maintain rapport with team members, caregivers, clients, and clients’ families.
· Be organized, efficient, and able to multi-task.
· Work well under occasional stress.
· Be a problem solver who is able to think outside the box.
· Be detail-oriented and focused.
· Demonstrate excellent communication skills – verbal and written.
· Be calm and patient.
Serious applicants only Please be prepared to email resume, cover letter, references, and other pertinent information.
Apply today We can’t wait to meet you


Location: 1420 Ebenezer Road, Rock Hill, South Carolina 29732

 

Job Type: Full-time

 

 

 

 

 



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