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Customer Service Representative
1 month ago
One of the Largest Tech Companies in Tempe, AZ is looking for a Call Center Representative
Job Description
Seeking a customer service representative for a growing team at a large call center in Tempe, AZ. The role will involve helping internal customers with various delays that arise in a warehouse and logistics environment. The ideal candidate will have experience in a high-volume call center using multiple internal
systems. The ideal candidate will also be solution oriented, calm, patient, and have a strong desire to help their colleagues.
Must Have
+ One year of call center experience required preferably in logistics, collections, escalations, or help desk support
+ Aptitude and ability to work through ambiguous situations
+ Deep dive each issue by using critical thinking skills, de-escalation skills, and ultimately finding resolution
+ Ability to navigate multiple systems and tools while providing a solution
+ Adaptability as rules and processes can change often
Job Type
This is a Contract-to-Hire position with a duration of 4 Month(s).
Schedules and Work Setting
+ The first three weeks of training will be Monday through Friday from 8 am to 5 pm
+ Post training hours will be 9:30 am to 6 pm
+ Shifts available will vary and examples include Thursday to Monday OR Wednesday to Sunday OR Friday to Tuesday
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About Aston Carter:
Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.
Diversity, Equity & Inclusion
At Aston Carter, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through:
+ Hiring diverse talent
+ Maintaining an inclusive environment through persistent self-reflection
+ Building a culture of care, engagement, and recognition with clear outcomes
+ Ensuring growth opportunities for our people
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com (%20astoncarteraccommodation@astoncarter.com) for other accommodation options.
