Customer Service Representative Lead
16 hours ago
A lead customer service representative is responsible for managing a group of customer service staff to assist in daily operations and help with customer issues. A lead CSR will manage high-level customer complaints and work to a positive resolution while staying consistent with the policies of our practice.
Creating an exceptional experience for the customer and the patient is the main focus of this position.
The responsibilities of the lead CSR will be but are not limited to the following:
-Working with the other CSR's on training and providing assistance at the front desk as needed
- Managing scheduling for the CSR's and managing/monitoring the appointment schedule
- Engaging with the clients to ensure a positive client and patient experience
- Ensuring the reception area is clean and welcoming and findings ways to improve the waiting room experience
- Responding to reviews
- Posting on Facebook, Instagram or any other social media platforms that are appropriate to promote the practice
- Coordinating with the practice manager on staff meetings and staff /work culture enrichment
- Working with vendors to distribute information about new products and arrange for in-clinic learning opportunities
- Participating in performance reviews for the CSR staff
- Assist the practice manager as need: This will involve being trained on payroll, IPS ect so that the lead CSR can cover for the HM if they are on vacation or absent for other reasons
This position will be a full time position with a commitment of between 30 and 40 hrs/week.
National Veterinary Associates is a leading global pet care organization united in the love of animals and the people who love them.
NVA, a community of approximately 1,400 premier locations consisting primarily of general practice veterinary hospitals in addition to equine hospitals and pet resorts, and Ethos Veterinary Health, which consists of 145 world-class specialty and emergency hospitals, are rooted in a culture of compassion and innovation.
NVA and Ethos Veterinary Health's innovative, collaborative approach underpins a shared commitment to delivering exceptional veterinary care. For more information, visit www.nva.com.
NVA offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees. The team can provide more information about compensation and benefits for your specific location during the process. For positions based in Colorado, NVA provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act.
NVA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.
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