Customer Service Specialist Dispatcher
3 weeks ago
Position Summary
Provide support for Regional Equipment Logistics which including interfacing with equipment managers and pool customers and resolving all appropriate business issues. Centralized dispatch; responsible for receiving OTR calls from our customers and dispatching them to the local teams by way of telephone, cellphone, text message, or email.
Essential Responsibilities/Duties/Functions/Tasks
* Insure security of assets and operational integrity at local railroad ramps, and marine terminals. Ensure that approved trucker list is valid and updated.
* Inventory reconciliation.
* Handle customer inquiries on billing and equipment availability.
* Coordinate reports with customers and internal recipients.
* Scheduling mechanic repair jobs to meet customer needs
* Provide system updates for repair events via email or customers specific program, advising TRAC Services has accepted the call, arrived at the call, and completed the call
* Ensure that daily records on equipment condition are maintained and that reports on status are accurate and distributed on a timely basis.
* Ensure that migration status is reviewed and that repositioning is ordered as needed.
* Provide assistance to International Pools Analyst regarding report preparation and distribution.
* Maintain contact with Customer representatives to proactively deal with issues as they arise.
* Provide customer service/be one of the direct contacts between customers and TRAC Services
* Provide support to the local TRAC Services teams when challenges arise.
Non essential duties:
* Handle telephone inquiries as required.
* Work with Motor Carrier reps to resolve issues with customer base.
Qualifications
* Minimum two (2) years business experience
* Intermodal industry knowledge of equipment control preferred, but not required
* Strong phone voice and communication skills
* Attention to detail
* Ability to multi-task, handling multiple requests from different vendors simultaneously
* Ability to prioritize tasks and meet stringent deadlines
* Ability to identify problems, process resolution and implement action or solution timely
* Knowledge of Microsoft Excel, Internet Explorer, Word, PowerPoint & Outlook
* Ability to pass a background check and secure an E-Railsafe / TWIC badge
* Spanish speaking ability helpful, but not required
* Excellent communication skills to collaborate with others under any type of condition
* Excellent clerical and organizational skills to keep track of schedules, routes, and personnel
Work Requirements
* This position requires long periods sitting behind a desk, performing tasks on a computer.
Work Environment
This job function is performed in a terminal setting requiring normal safety precautions with strict adherence to safety policies of the facility.
-
Dispatcher
2 weeks ago
Riviera Beach, United States Service Experts Full timePosition Title: DispatcherReports To: Customer Service Manager or Operations ManagerStatus: Full-time, Regular positionCategory: Customer ServiceLocation Name: Xtra Mile Cooling, Plumbing & ElectricAddress: 7830 Byron Dr # 7, West Palm Beach, FL 33404Anticipated Schedule: Tuesday - Friday 9:00am - 6:00pm and Saturday 7:30am - 5:30pmJoin the team of experts...
-
Dispatcher
7 days ago
Riviera Beach, United States Service Experts Full timePosition Title: DispatcherReports To: Customer ServiceManager or Operations ManagerStatus: Full-time, Regular positionCategory: Customer ServiceLocation Name: Xtra Mile Cooling, Plumbing & ElectricAddress: 7830 Byron Dr # 7, West Palm Beach, FL 33404Anticipated Schedule: Tuesday - Friday 9:00am - 6:00pm and Saturday 7:30am - 5:30pmJoin the team of experts...
-
Customer Service Rep
4 weeks ago
Hallandale Beach, United States Total Appliance and AC Repairs Inc. Full time $15Customer Service / Dispatcher for weekends THUR-SUN (Spanish/Eng)Well- established full-service commercial/residential air conditioning, appliance, and plumbing service contract company, TOTAL APPLIANCE is currently on a mission to introduce more dedicated and hardworking individuals to our Broward headquarters team.You must have:Customer service experience...
-
Customer Service Specialist
2 weeks ago
Delray Beach, United States Rollins Full time** Customer Service Specialist** **Job Category****:** Customer Service **Requisition Number****:** CUSTO17782 Showing 1 location **Job Details** **Description** **At Orkin, our purpose is to help protect the world where we live, work, and play.** Our **Customer Service Specialists** are committed to this purpose. At Orkin, we provide the most accurate,...
-
West Palm Beach, United States Sansone Air Conditioning Full time**Sansone Air Conditioning,** a dynamic, rapidly growing home services company serving Palm Beach, Broward, and St. Lucie counties, is growing again! We are seeking a highly skilled Dispatcher/Customer Service Representative to join our team at our Haverhill, FL location. Our associates are our most important resource. They provide the sole source for our...
-
West Palm Beach, United States Sansone Air Conditioning Full timeJob DescriptionJob DescriptionSansone Air Conditioning, a dynamic, rapidly growing home services company serving Palm Beach, Broward, and St. Lucie counties, is growing again! We are seeking a highly skilled Dispatcher/Customer Service Representative to join our team at our Haverhill, FL location.Our associates are our most important resource. They provide...
-
NYC Dispatcher
7 days ago
Long Island City, United States RDS Delivery Service Full timeDescriptionDISPATCHER JOB DESCRIPTION A courier , vehicle dispatcher is a skilled, effective, multitasking individual who is comfortable working in a fast paced environment. They use technology, risk assessment, maps, transportation options, time constraints and other information to assign open orders for couriers and drivers to complete in required time...
-
West Palm Beach, United States TLC Transportation Solutions Full timeJob DescriptionJob DescriptionJob Title: Dispatcher / Customer Service Representative / For 1ST, 2ND, or 3RD, Shifts positions available - Private Medical Transportation (Non-Emergency)Company Overview: TLC Solutions of Florida is a private non-emergency medical transportation company committed to providing safe, reliable, and timely transportation services...
-
Santa Rosa Beach, United States Aire Serv of the Emerald Coast Full timeJob DescriptionJob DescriptionWith more than 200 locations throughout the United States and Canada, Aire Serv is a trusted name in the field of heating and air conditioning installation, maintenance, and repair. We are proud of our reputation for putting clients first and getting the job done right the first time, every time. We are a team of qualified...
-
Part-time Customer Service Specialist
1 week ago
Delray Beach, United States Rollins Full time** Part-time Customer Service Specialist (On-Site)** **Job Category****:** Customer Service **Requisition Number****:** PARTT024824 Showing 1 location **Job Details** **Description** **At Orkin, our purpose is to help protect the world where we live, work, and play.** Our **Customer Service Specialists** are committed to this purpose. At Orkin, we provide...
-
Long Beach, United States Deutsche Bahn Full time** Customer Service Representative Specialist** ** Direkteinstieg, Fachkraft** Startdatum: ab sofort Job-Nr.: 121252 * Schenker, Inc. * Kaufmnnische Berufe * Vollzeit (Dauer: Regulr) * Carson At DB Schenker, you are part of a global logistics network that connects the world. A network that allows you to shape your career by encouraging you to contribute...
-
Managed Services Dispatcher
1 month ago
Deerfield Beach, United States CSPI Technology Solutions Full timeJob DescriptionJob DescriptionPurpose: Responsible for first level response, incident recording and scheduling of client issues raised via phone, email or system generated alerts.Major Tasks, Responsibilities & Key Accountabilities:Work out of CSPi’s Deerfield NOC (Network Operations Center), as the single point of contact to the customer for all types of...
-
Customer Service Specialist II
4 days ago
Newport Beach, United States Pacific Life Full timePacific Life is investing in bright, agile and diverse talent to contribute to our mission of innovating our business and creating a superior customer experience. Were actively seeking a talented Customer Service Specialist II to join our Corporate Customer Service Specialist, Customer Service, Specialist, Customer Experience, Operations, Retail, Insurance
-
Customer Experience Specialist
3 weeks ago
Long Beach, United States HydraFacial Company Full time** Customer Experience Specialist** Customer Service Long Beach, California **Description** *Position at The HydraFacial Company* **HERE'S WHY YOULL LOVE THIS JOB:** * Youll be critical in helping to grow sales for the lowest producing customers and celebrating their wins! * You get to push for efficient and consistent touchpoints with customers. * You will...
-
Customer Service
14 hours ago
Huntington Beach, United States Evs Full timeWe are currently on the lookout for an IMMEDIATE & FULL-TIME Customer Service & Communications Specialist to join our client’s marketing & customer service team! The Customer Service & Communications Specialist will be tasked with supporting the efforts of our marketing campaigns and promotional customer service taking place all throughout the local area!...
-
Customer Service
2 weeks ago
Huntington Beach, United States EVS Inc Full timeJob DescriptionJob DescriptionWe are currently on the lookout for an IMMEDIATE & FULL-TIME Customer Service & Communications Specialist to join our client’s marketing & customer service team!The Customer Service & Communications Specialist will be tasked with supporting the efforts of our marketing campaigns and promotional customer service taking place...
-
Customer Service
6 days ago
Huntington Beach, United States EVS Inc Full timeJob DescriptionJob DescriptionWe are currently on the lookout for an IMMEDIATE & FULL-TIME Customer Service & Communications Specialist to join our client’s marketing & customer service team!The Customer Service & Communications Specialist will be tasked with supporting the efforts of our marketing campaigns and promotional customer service taking place...
-
Dispatcher
7 days ago
Long Island City, United States New York Blood Center Full timeDispatcherJob Locations US-NY-Long Island CityJob ID 2023-5348Category Transportation/WarehouseMinimum Rate USD $30.00/Hr.Maximum Rate USD $30.00/Hr.Work Location Type PhysicalOverviewAt New York Blood Center, one of the most comprehensive blood centers in the world, our focus is on cultivating excellence by merging cutting-edge innovation with...
-
Dispatcher
3 days ago
Long Island City, United States New York Blood Center Full timeOverview At New York Blood Center, one of the most comprehensive blood centers in the world, our focus is on cultivating excellence by merging cutting-edge innovation with diligent customer service, groundbreaking research, and comprehensive program and service development. Join us as we work towards meeting and exceeding the growing needs of our diverse...
-
Medical Dispatcher
1 week ago
Long Island City, United States The Goodkind Group LLC Full timeWe are seeking a skilled Dispatcher to join our team. The ideal candidate will have experience in logistics, transportation management, and supply chain operations.Responsibilities: \*\*\**Must be able to work all schedules and location (Long Island City) \**\*\** Hourly pay range: $24-$28/hr* Long-term contract* Schedules: 8am-4pm | 4pm-midnight |...
