Customer Service Rep

2 weeks ago


El Paso, United States ProLogistix Full time
Base Pay: 14.00 per HOUR

Billing and Inbound Agents Needed in the East Side of El Paso Location: Eastside Pay Rate: $15-$16/Hr Shift: 7am - 4pm Mon - Fri Weekly ...

Continue reading "Customer Service Rep"

Billing and Inbound Agents Needed in the East Side of El Paso

Location: Eastside

Pay Rate: $15-$16/Hr

Shift: 7am - 4pm Mon - Fri

Weekly Pay

Holiday Pay

Medical/Vision/Dental

Job Description:
  • Provides support with miscellaneous projects, filing and research paperwork associated with orders and maintain the corresponding files.
  • Provides warehouse staff with necessary documents and information needed to complete receiving and to ship orders.
  • Maintains excellent working relationship with customers by responding to inquiries and complaints concerning work orders, invoices, shipments, inventory counts. Etc. in a courteous and efficient manner.
  • Report's customer feedback to management, including any signs of customer dissatisfaction.
  • Acts as liaison between the warehouse and the customer in administration of accounts and between the office and the customer regarding invoicing and credit changes.
  • Ensure accurate and timely data entry into our operational system
  • Track and Trace files and reporting
  • Ensure arrival notices are communicated to customers
  • Interact with our customers in arranging their international shipments, meeting customer service standards
  • Deliver communications, timely responses to emails and requests (internal and external)
Click Here To Apply Now
Job Requirements:
  • Minimum of 1 year previous experience in a similar role/ logistics field
  • Interpersonal and customer service skills
  • Analytical and problem-solving skills
  • Multitasking and organizational skills
  • Ability to answer a high volume of emails daily & work with a variety of systems
  • Ability to share work among a customer service team
  • Attentive to detail & Multi-tasker
  • Excellent Time-management skills
  • Bilingual a plus
  • Fully proficient with various software applications (MS Word, MS Excel)
  • Must be available to be flexible to work one Saturday a month

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