Customer Service Rep
21 hours ago
Billing and Inbound Agents Needed in the East Side of El Paso Location: Eastside Pay Rate: $15-$16/Hr Shift: 7am - 4pm Mon - Fri Weekly ...
Continue reading "Customer Service Rep"
Billing and Inbound Agents Needed in the East Side of El Paso
Location: Eastside
Pay Rate: $15-$16/Hr
Shift: 7am - 4pm Mon - Fri
Weekly Pay
Holiday Pay
Medical/Vision/Dental
Job Description:
- Provides support with miscellaneous projects, filing and research paperwork associated with orders and maintain the corresponding files.
- Provides warehouse staff with necessary documents and information needed to complete receiving and to ship orders.
- Maintains excellent working relationship with customers by responding to inquiries and complaints concerning work orders, invoices, shipments, inventory counts. Etc. in a courteous and efficient manner.
- Report's customer feedback to management, including any signs of customer dissatisfaction.
- Acts as liaison between the warehouse and the customer in administration of accounts and between the office and the customer regarding invoicing and credit changes.
- Ensure accurate and timely data entry into our operational system
- Track and Trace files and reporting
- Ensure arrival notices are communicated to customers
- Interact with our customers in arranging their international shipments, meeting customer service standards
- Deliver communications, timely responses to emails and requests (internal and external)
Job Requirements:
- Minimum of 1 year previous experience in a similar role/ logistics field
- Interpersonal and customer service skills
- Analytical and problem-solving skills
- Multitasking and organizational skills
- Ability to answer a high volume of emails daily & work with a variety of systems
- Ability to share work among a customer service team
- Attentive to detail & Multi-tasker
- Excellent Time-management skills
- Bilingual a plus
- Fully proficient with various software applications (MS Word, MS Excel)
- Must be available to be flexible to work one Saturday a month
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