MTS, Technical Product Support

4 weeks ago


Fremont, United States Mattson Technology Full time

Key Responsibilities:

* Working on complex problems with little support or supervision.
* Provides technical support to field engineers, technicians, and product support personnel who are diagnosing, troubleshooting, repairing and debugging complex electro/mechanical equipment, computer systems, complex software, or networked and/or wireless systems.
* Responds to situations where first-line product support has failed to isolate or fix problems in malfunctioning equipment or software
* Reports design, reliability and maintenance problems or bugs to design engineering/software engineering
* Customer installation, training and problem solving
* Provides support to customer/users where the product is highly technical or sophisticated in nature
* Other duties as assigned

Requirements:

* 10+ years of semiconductor equipment experience & repairing semiconductor equipment
* Willing to travel
* Must be a self-starter and able to fix, train, and manage customer problems



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