Technical Account Manager

3 weeks ago


Fremont, United States Hyve Solutions Full time

Technical Account Manager

Level IV $120K - $140K

Primary Responsibilities


  • Serve as the technical post sales and Sustaining project contact as the face of the company for our customer support teams
  • Understand the end-to-end process for RFP, NPI, and Manufacturing to better triage customer cases
  • Ability to create technical content that can be digested by all audiences
  • Ownership of resolution of any customer reported technical issues
  • Engage with customers at all levels of their organization
  • Project manage resolution of technical issues with cross functional engineering teams
  • Lead project postmortems and advocate for continuous improvement
  • Be the forward-thinking voice of the customer and anticipate their needs
  • Lead the overall resolution and control messaging for escalated customer cases
  • Document knowledge best practices for reuse throughout the company
  • Support the sales teams in identifying account expansion opportunities

What You'll Need


  • Bachelor’s Degree or equivalent experience
  • Strong critical thinking skills and experience leading highly complex products through technical support, product development or project management
  • Consistent track record of being a self-starter, balancing multiple tasks simultaneously, prioritizing workload effectively, and growing in a dynamic environment
  • Excellent customer service skills and ability to quickly establish technical credibility with customers
  • Excellent communication skills, written and verbal
  • Willingness to learn
  • Proven problem-solving skills
  • Collaborative attitude
  • Commitment to customer success
  • 5+ years of relevant work experience
  • Ability to travel up to 25%

Preferred Qualifications


  • Knowledge of server and rack hardware design
  • Experience working with large Cloud providers and Hyperscalers
  • 5+ years of Sales Engineering or Technical Project Management experience



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