Front Office Specialist
2 weeks ago
Overview
Kettering Health is a not-for-profit system of 13 medical centers and more than 120 outpatient facilities serving southwest Ohio. We are committed to transforming the health care experience with high-quality care for every stage of life. Our service-oriented mission is in action every day, whether it's by providing care in our facilities, training the next generation of health care professionals, or serving others through international outreach.
Responsibilities & Requirements
Under supervision of the Practice Manager, is typically the first point of contact (phone and in-person) for the office. Notifies office staff when patient is ready to be seen. Provides a wide variety of administrative support duties.
The Front Office Specialist is responsible for:
* Greets patients and visitors in a courteous and friendly manner.
* Answers telephone calls, screens calls, arranges appointments, and referrals.
* Obtains information, answers questions, and notifies physician or assistant of patient's arrival.
* Prepares new records, organizes files, and maintains records.
* Types correspondence, reports, e-memos, forms.
* Sorts and distributes mail.
* Any other duties relating to the business operation of the medical practice that may be assigned by the physician(s) or practice office manager.
Job Requirements:
* Completion of a high school diploma or equivalent.
* Previous front office experience or background in general office work.
* Ability to comprehend established office routines and policies.
* Learns quickly from oral and written instructions.
* Ability to operate a computer.
* Knowledge of medical terminology.
* Knowledge of CPT & ICD-9 coding.
* Understand the ethics of confidentially.
* Good organization skills
* Tact and diplomacy
Preferred Qualifications
* electronic medical records experience
* Epic training/experience
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