HVAC Branch Service Manager
1 month ago
Build your best future with the Johnson Controls team
As a global leader in smart, healthy and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places and the planet. Join a winning team that enables you to build your best future Our teams are uniquely positioned to support a multitude of industries across the globe. You will have the opportunity to develop yourself through meaningful work projects and learning opportunities. We strive to provide our employees with an experience, focused on supporting their physical, financial, and emotional wellbeing. Become a member of the Johnson Controls family and thrive in an empowering company culture where your voice and ideas will be heard - your next great opportunity is just a few clicks away
What we offer
* Competitive salary and bonus plan
* Paid vacation/holidays/sick time - 15 days of vacation first year / 10 days of vacation first year / Union leave out vacation and sick
* Comprehensive benefits package including 401K, medical, dental, and vision care - Available day one Union leave out benefits
* Extensive product and on the job/cross training opportunities With outstanding internal resources
* Encouraging and collaborative team environment
* Dedication to safety through our Zero Harm policy
* Company vehicle, Tools and Equipment to complete all jobs
* Providing Scheduling and management support
* JCI Employee discount programs (The Loop by Perk Spot)
* Check us Out: A Day in the Life of the Building of the Future
What you will do
The HVAC Branch Service Manager is part of our Buildings Solutions, North America business at Johnson Controls. Will oversee several Service Managers who have teams under them as well as several administrative employees.
The HVAC Branch Service Manager implements the growth strategy and owns the day to day service business processes and team management to ensure customer satisfaction and financial objectives are met. This includes implementation and adherence to business processes and service applications. Drives proficiency and performance of branch support staff.
How you will do it
* Owns the day to day tactical local service business. Achieves through management of the defined business processes that are proven to deliver high customer satisfaction and positive business results.
* Works with Truck Based Service Managers and Customer Service Representative to ensure financial objectives are met through accurately forecasting, analyzing and driving the business processes of all lines of service business.
* Direct supervision of service business support team including those responsible for safety, customer account management support, asset management, invoicing, , service order posting, etc.
* Provides coaching and support to all the branch service teams in managing the day to day business processes through implementation of business best practices and service applications. Responds to indicators of problems with training, resources and ideas with mitigate problems.
* Drives service business processes and applications through the local service organization and is the subject matter expert during actualization. Ensures training, communication, measures and reinforcement of processes and service applications.
* Implements and maintains delivery standards consistent with BSNA objectives for sustainable, profitable growth through effective execution of work.
* Performs other duties as related to customer satisfaction, actualization of strategies within the service organization, development and maintenance of service team business plans, and account management of service customers.
What we look for
Required
* Minimum of 5 years of HVAC service industry experience managing service operations. The ideal candidate will have a successful track record leading the HVAC service business, delivering results, and leading both managers and technicians. The ideal candidate also has strong communication and customer relationship skills.
* Must have the ability to simultaneously handle a large and diverse number of tasks and issues with tact, cooperation, and persistence.
* Must demonstrate the ability to perform work independently and demonstrate solid organizational and attention to detail skills.
* Must have strong interpersonal skills to effectively communicate with both internal and external clients.
* Able to prioritize work activities based upon financial impact to desired business goals.
* Demonstrated competence in written and verbal communication skills.
* Experience and/or basic project accounting or costing principals.
* Able to positively represent Johnson Controls and communicate with others at varying levels. Able to influence diverse teams to accomplish tasks/goals.
* Able to use Service Management software and financial accounting systems.
Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law. To view more information about your equal opportunity and non-discrimination rights as a candidate, visit EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit here.
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