HVAC Customer Service Manager

5 days ago

Austin, United States Airtron Heating & Air Conditioning - Austin Full time
Job DescriptionJob Description

Advance your customer care career with Airtron Heating & Air Conditioning in Austin, TX as our full-time HVAC Customer Service Manager. We're looking for someone who can manage all aspects of our customer relations and supervise our team of customer care reps and dispatchers. This position earns competitive compensation.

In addition to competitive pay and our positive, friendly culture, we offer our HVAC Customer Service Managers the following benefits:

  • Medical insurance
  • 401(k) with match
  • Paid time off (PTO)
  • Paid vacations

Take hold of this opportunity today to use your extensive customer care experience with a reputable home services business - it's easy Just fill out our initial mobile-friendly online application. We hope you choose us as the next stop in your professional journey


DAY-TO-DAY

This full-time position typically works Monday through Friday, but overtime and weekend work is occasionally required.

As an HVAC Customer Service Manager, you ensure that our customers have consistently excellent experiences every time they work with us. A leader in our business, you oversee and expand our team of customer service reps and dispatchers. You hire, train, and supervise your staff, equipping them with the knowledge, guidance, and support necessary to provide exceptional customer service as they dispatch service calls and communicate with clients. Creating and monitoring key performance indicators (KPIs), you ensure that your team is meeting our standards for excellence, and you provide motivation and feedback when necessary to keep them on track.

You communicate regularly with senior management, providing thoughtful reports and recommendations to help us better serve our customers. An excellent collaborator, you also partner with our field employees to continuously refine and improve our approach to customer interactions. Your satisfaction comes from leading an excellent team and giving our customers the best experience possible


ABOUT AIRTRON HEATING & AIR CONDITIONING

Airtron Heating and Air Conditioning is one of the leading providers of heating, ventilation, and air conditioning systems. We provide an all-encompassing approach to HVAC solutions, from professional installations of premium products to comprehensive service plans. We ensure our systems work at their peak efficiency in order to provide customer comfort at the lowest cost. With more than 40 years of experience in the cooling and heating industry, we have the knowledge and skills that allow us to stand firmly behind our work. Along with other recognitions, we are proud to receive accreditation from the Better Business Bureau (BBB).

Our company environment is energetic and constantly improving. We encourage our employees to think proactively about their career choices. Along with amazing benefits, we provide career growth opportunities to our employees. We believe our employees are critical to our ongoing success. Come join us and empower your future


OUR IDEAL HVAC CUSTOMER SERVICE MANAGER

  • Effective communicator - excellent verbal and written communication skills
  • Mentor - comfortable providing leadership, feedback, and motivation to a team
  • Responsible - enjoys solving complicated problems and making executive decisions
  • Punctual - prioritizes multiple competing priorities while consistently meeting deadlines

If this sounds like you, keep reading


REQUIREMENTS FOR AN HVAC CUSTOMER SERVICE MANAGER

  • 4+ years of customer service experience
  • Advanced computer competency, including 3+ years of experience with Microsoft Excel, Word, and Outlook
  • Familiarity with enterprise resource planning (ERP) and customer service software
  • Ability to work occasional overtime and weekends
  • High school diploma or equivalent
  • Valid driver's license

A college degree is preferred, and some HVAC or home services experience would be a plus If you meet the above requirements, we need you. Apply today to join our customer care team as an HVAC Customer Service Manager

Location: 78729

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