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Empire Polo Event
4 months ago
WE'RE HIRING Empire Polo Event Staff Goldenvoice/AEG is hiring for positions in: Guest Services Staff Guest Services Staff SUMMARY Guest Services staff are responsible for supporting and maintaining a positive guest experience. In addition to providing event information, lost & found services, and wayfinding assistance to local transportation and shuttle programs, the staff is also expected to relay guest feedback to the festival production team. PRIMARY RESPONSIBILITIES
- Answer guest questions, direct guests to important areas of the venue (restrooms, ATM, VIP areas, and concert area) and provide additional assistance whenever necessary.
- Great guests and resolve guest complaints, escalating concerns as necessary. Monitor guest conduct to ensure a safe and secure environment for all. Monitor the consumption of alcohol to ensure no under-age drinking is taking place and those guests consuming beverages are doing so responsibly.
- Enforce all policies and procedures of the Festival. Complete all company and festival required trainings and participate in employee meetings.
- Act as a member of the emergency evacuation team by communicating with and directing guests during a festival emergency.
- Monitor festival during guest arrival and exit to comply with fire department safety regulations.
- Perform other duties and responsibilities as deemed appropriate by Management and Supervisors.
- A minimum education level of: High School Diploma or its equivalency
- A minimum of 1-2 years of related work experience.
- Must be organized, detail oriented, with the ability to multi-task.
- Ability to communicate effectively to all levels of the business organization.
- Ability to work in a fast-paced environment.
- Available to work nights, weekends, and holidays.
- Customer service, festival, or special event experience
- Activities experience