Receptionist / Admin

2 weeks ago

Sacramento, United States Price Family Dealerships Full time

Greets walk-in customers, assesses their needs and gives direction accordingly.
Answers and screens phones for accurate transfer advisor or department as necessary.
Assists with estimate pre-screen information.
Assists in scheduling and maintaining repair and estimate appointments.
Assists with vehicle check-in.
Establishes and maintains good working relationships with customers to encourage repeat and referral business.
Establishes and maintains good working relationships with insurance adjusters.
Follows up on parts department orders to ensure parts availability.
Monitors progress and completion of vehicles in the shop and calls customers as necessary.
Monitors paper flow to ensure that all documents are accounted for, filled out completely and legibly, and filed or distributed to the appropriate parties.
Prepares final billing for completed repair orders.
Controls accounts receivable for body repair work.
Maintains professional appearance.
Other duties as assigned.

Requirements

Pleasant, professional and confident demeanor. Ability to put customers at ease and instill confidence.
High school diploma or general education degree (GED); or one year of related experience and/or training; or equivalent combination of education and experience.
Ability to calculate figures and amounts such as discounts, interest, commissions, and percentages.
Valid driver's license.
Familiarity with CCC1 and CDK are a plus.
Bi-Lingual is a plus.