Client Service Representative

2 weeks ago


Charlottesville, United States VetEvolve VA LLC Full time
Job Type

Full-time

Description

VETSS is a general practice and urgent care hospital located in Charlottesville, VA. We are seeking a part-time or full-time Client Service Representative to join our team.

The Client Service Representative (CSR) is a vital member of our team, being the first point of contact for our clients and providing exceptional client services by demonstrating compassion and effective communication skills.

Responsibilities include but are not limited to:
  • Managing the appointment schedule
  • Serving as the go-between with clients and the medical team to handle prescription refill requests & relay client's questions
  • Checking patients in and out; processing payments
  • Engaging with clients to promote the human-animal bond, maintaining positive relationship between clients and our hospital
  • Maintaining the lobby and entrance to ensure a safe and clean environment
  • Ensuring accurate patient and client information in our system
  • Preparing appropriate forms for clients to complete; receiving records from previous veterinary hospitals and updating vaccine information so patient reminders are accurate

Benefits include:
  • Competitive salary
  • Health/dental/vision
  • 401k
  • Generous pet discount program
  • Paid time off
  • CE opportunities
  • Uniform allowance
  • Career growth opportunities
  • Flexible schedule

Requirements

Effective written and oral communication skills

Basic veterinary knowledge and terminology

Proficient with office software and equipment

Able to stand and/or sit for extended period of time; shifts range from 9-12 hours

Client-focused and compassionate attitude

Able to adapt and remain calm in stressful situations

Available to work some weekend shifts

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