Client Experience Representative

3 weeks ago

Charlottesville, United States Maid Right of Central VA Full time
Benefits:
  • Paid time off
  • Training & development

Location Details


This position is limited to persons with indefinite right to work in the United States. This is an onsite position in Central Virginia and is not remote work eligible. 

Job Description

About the Role:
The Role: Client Experience Representative

The Impact:


At Cannon Ridge Group, the Client Experience Representative will support two small, rapidly growing businesses in the home care and home remodeling industries. This role is a critical member of our team, linking clients to the brands. You will engage directly with clients setting the highest bar of professionalism and client support.

Responsibilities:


  • Serve as the primary point of contact for clients, responding to inquiries via phone, email, and chat in a timely and professional manner
  • Listen attentively to client concerns and provide accurate information and appropriate guidance
  • Assist clients with product inquiries, order processing, billing questions, and issue resolution
  • Collaborate with other departments such as sales, marketing, and operations to ensure seamless client experiences
  • Maintain a comprehensive understanding of company products, services, and policies to effectively address client needs
  • Document client interactions and resolutions accurately in CRM system
  • Identify opportunities for process improvement and share client feedback with relevant teams
  • Uphold company values and policies while delivering exceptional service to clients
  • Meet or exceed performance goals for client satisfaction, call/email response time, and resolution rate
  • Deliver a broad variety of administrative tasks, including but not limited to managing an extremely active calendar of appointments, meeting agendas and compiling documents for day to day and travel related meetings
  • Collaborates across appropriate teams to ensure leaders are well informed of upcoming commitments and follow up appropriately
  • Manage a contact list, prepare stakeholder spreadsheets, and keep online records in systems like G-Suite, and Microsoft Office

Basic Required Qualifications:


  • High School Graduate or equivalent
  • 1-2 years or more office assistant experience, or the equivalent combination or education and on the job experience
  • Experienced and proficient with Microsoft Office applications (Word, Excel, etc.), Quickbooks, Google Apps, and various web technologies
  • Ability to successfully pass a background check and other pre-employment screening
Preferred Qualifications


  • Associates degree or educational equivalent preferred
  • Excellent verbal and written communications
  • Highly organized and detail oriented
  • Outgoing, straightforward, and creative
  • Able to work independently and take initiative
  • Adaptable, flexible problem-solver
Physical Requirements include but are not limited to: 
  • Able to lift and carry up to 50 lbs. 
  • Able to sit at a desk while working on a computer, for extended periods of time.
     

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchisee, and not to Maid Right Corporate.

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