Coordinator Patient Care Services- Patient Support Services
4 weeks ago
What we do here changes the world. UTHealth Houston is Texas' resource for healthcare education, innovation, scientific discovery, and excellence in patient care. That's where you come in.
UTHealth Houston's School of Dentistry is immediately hiring for a Patient Care Services Coordinator to join their team of professionals. The ideal candidate will have excellent customer service skills. Prior dental experience is preferred.
Location: 7500 Cambridge Street, Houston, Texas 77030
Once you join us you won't want to leave. It's because we reward our team for the excellent service they provide. Our total rewards package includes the benefits you'd expect from a top healthcare organization (benefits, insurance, etc.), plus:
* 100% paid medical premiums for our full-time employees
* Generous time off (holidays, preventative leave day, both vacation and sick time - all of which equates to around 37-38 days per year)
* The longer you stay, the more vacation you'll accrue
* Longevity Pay (Monthly payments after two years of service)
* Build your future with our awesome retirement/pension plan
We take care of our employees As a world-renowned institution, our employees' wellbeing is important to us. We offer work/life services such as...
* Free financial and legal counseling
* Free mental health counseling services
* Gym membership discounts and access to wellness programs
* Other employee discounts including entertainment, car rentals, cell phones, etc.
* Resources for child and elder care
* Plus many more
Position Summary:
To provide and coordinate all tasks associated with patient services including but not limited to patient scheduling (student assignments) through completion of comprehensive treatment plan. Serves as the link between patients and the clinic.
Position Key Accountabilities:
1. Assists with the completion of the patient scheduling process to ensure optimal efficiency in clinic operations and resources while maintaining the institution's standards of customer service and quality patient care. Responsible for monitoring and expediting clinic flow.
2. Assist the student provider with management of patient compliance including executing correspondence to terminate the patient for non-compliance of keeping scheduled appointments. Will ensure quality patient care in relation to the patients prescribed diagnosis, treatment, and other directives from health care providers and/or administrators.
3. Provides patients with pertinent information regarding their schedule and the preparations needed for ancillary appointments.
4. Applies Health Information Management (HIM) skills associated with an electronic patient record (EPR) and picture archive computer system (PACs) for revenue cycle management and chart audit purposes.
5. Supports the process to resolve patient relations issues associated with student providers which may include assisting with patient of record emergency triage and coordination of emergency treatment plus clinical treatment.
6. Responsible for the security and confidentiality of patient information at all times.
7. Will advise patients/family members of available services and use appropriate customer service skills when interacting with co-workers, patients, patient family members, and internal/external customers.
8. May assist with the organization of clinical orientations throughout the year.
9. Responsible for the coverage for the patient services telephone line and walk-in patients on a rotational schedule.
10. Other duties as assigned.
Certification/Skills:
Knowledge of procedures and medical terminology appropriate for assignment.
Logical and mathematical aptitude.
Advanced knowledge of patient privacy regulations such as HIPAA, The Health Information Technology for Economic and Clinical Health Act (HITECH) and student privacy regulations contained in Family Educational Rights and Privacy Act (FERPA).
Minimum Education:
High school diploma or equivalent.
Minimum Experience:
Three years of related experience which includes healthcare and administrative support. May substitute required experience with equivalent years of education beyond the minimum education requirement.
Physical Requirements:
Exerts up to 50 pounds of force occasionally and/or up to 20 pounds frequently and/or up to 10 pounds constantly to move objects.
Security Sensitive:
This job class may contain positions that are security sensitive and thereby subject to the provisions of Texas Education Code § 51.215
Residency Requirement:
Employees must permanently reside and work in the State of Texas.
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