Customer Service Associate
1 month ago
• Enter and process all orders accurately, according to the department specifications. Obtain all qualifying documentation specific to the orders being processed.
• Answer phones according to MedCare Equipment Companies, phone scripting. Speak clearly and provide excellent customer service. Document and distribute information obtained from patient appropriately.
• The customer service associate will communicate effectively with referral sources daily, in order to meet the needs of their patients.
• The customer service associate will be able to communicate the estimated associated costs to the patient after verification of the patient's insurance.
• Understand and practice the rules regarding patient confidentiality, HIPPA and compliance, and safety. Adhere to all state and federally mandated standards regarding confidentiality and patient rights.
• Perform other duties as required.
Requirements
Qualifications:
• One year experience in the Healthcare field, preferably in home care or durable medical equipment.
• Must possess strong communication skills.
• Must be organized and detail oriented.
• Basic Math and Keyboard Proficiency. Functional skills on a PC.
• HS Diploma or GED
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