Service Writer

4 weeks ago

Greensburg, United States Zappone's Auto Service Full time $18 - $20
Zappone's Auto Service is seeking a Service Advisor whose primary responsibility is to greet customers and obtain vehicle data. The ideal candidate will have sales experience as well as strong communication skills in order to effectively and clearly write the general nature of automotive needs, administer appropriate warranties, verify intended methods of payment while maintaining the highest level of customer service (CSI).

Duties:
  • Greet customers and clearly write the general nature of automotive needs.
  • Notify customer of other repairs or maintenance identified by test drive and/or walk-around.
  • Provide customer with estimate of repairs and anticipated time of completion.
  • Verify method of payment.
  • Maintain contact with technicians throughout the workday.
  • Maintain the optimum CSI.
  • Administer appropriate warranties.
  • Test drive vehicles as necessary.
  • Notify customers when repairs are completed.
  • Use Auto Vitals to check vehicles in and send reports to customers  

Qualifications:
  • High school diploma or equivalent
  • Excellent customer service skills
  • Strong communication skills - both written and verbal
  • Experience in automobile dealership or independent repair facility.
  • General knowledge of vehicle mechanical operations.
  • ASE certification optional 
  • Professional appearance
  • Valid drivers license in good standing
  • Ability to lift and move objects weighing 10 - 25 lbs.
  • Ability to drive cars and trucks (automatic & standard transmissions)


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