Membership Manager

4 days ago

Washington Township, United States The Edge Fitness Clubs Full time

Who We ARE: When you work at the Best. Gym. Ever, you join the Best. Team. Ever. You'll walk into our clean and spacious gyms with a smile on your face and a pep in your step because you know you are about to change lives High-five your team and get ready to move quickly Combine your passion for fitness and love of people into your career at The Edge Fitness Clubs

What We LOVE: People. Fitness. Teamwork. Fun. Changing Lives.

What You'll DO:

Team & People Management:

* Ensure your team is at prescribed functional staffing levels and that all team members are executing the full The Edge sales play which ensures success.
* Recruits, interviews, and works with the General Manager to hire new Membership Advisors into the club in partnership with Talent Acquisition team
* Ensure proper scheduling of membership advisor staff for coverage and maximum production.
* Dedicates the needed time to coach, train and develop each staff member's sales and customer service skills through practice and real play.
* Proactively identify and manage staff performance concerns and gaps on a continuous basis.
* Creates a positive and healthy workplace that fosters collaboration and constant, continual improvement.
* Ensure new members are connected to fitness services and set up for success
* Bring the company's mission statement "Member Obsessed Fitness Professionals" to life through member, guest and prospect interactions

Financial Performance:

* Hits individual and team ships, sets and guest list expectation
* Monitors the KPI's to ensure that each of your Membership Advisors achieves or exceeds our membership sales goals and objectives.
* Educates team members for full understanding of daily deliverables and monthly goals.
* Ensure that the required sales activities are being met daily and provide action plans to close any gaps. This includes self-generated leads and memberships.

Quality Control:

* Ensure that the Membership Advisors are building excitement around the tour, creating a great first impression of the club, build value on the initial training appointment, growing the guest list at expected levels, presents memberships properly & never lets an opportunity pass by.
* Coaches, teaches, and trains the advisors to develop and improve their sales and customer service skills.
* Continual training around key sales techniques (real playing TI's, club tours & membership presentation).

Communication:

* Meets with the management team daily to strategize and plan on how to achieve sales and other related budgets and expectations.
* Participates in daily and weekly staff meetings to assess performance, create a winning plan, while reinforcing team building, and how KPI's impact their performance
* Corresponds daily with the department heads about the state of the state, communicating any needs or concerns.
* Attend and actively participate in weekly sales meetings with VP of Sales and National Sales Managers.
* Conducts performance reviews of their employees with other club managers and national sales leadership

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