Customer Service Representative
2 weeks ago
We are recruiting for a Customer Service Representative for a rapidly growing healthcare organization in Sacramento. This is a contract opportunity (2-3 months). The Customer Service Representative provides first point of contact customer service for patient inquiries regarding appointments, medication refills, referrals, and eligibility. 100% onsite, M-F, 8am-5pm. Pay: $18-$20/hour DOE.
The ideal candidate will have a minimum of one year experience as a medical receptionist or a in a healthcare call center, strong technical skills, and excellent customer service.
RESPONSIBILITIES:
- Acts as first point of contact for incoming customer inquiries and requests by email, phone, and web portal channels.
- Takes messages and routes calls as is appropriate.
- Understands the organization and helps navigate patients through the processes.
- Determines client and patient eligibility.
- Facilitates new patient registration, schedules patient appointments, and follows up with reminders for upcoming appointments.
- Performs additional tasks as assigned.
REQUIREMENTS:
- Minimum 1 year experience in a medical front receptionist or healthcare call center setting.
- High School Diploma or equivalent required.
- Excellent customer service and communication skills.
- Ability to repetitively answer a high volume of daily phone calls.
- Bilingual in Spanish is a plus.
- Computer literacy, including Word and Excel; database software and EHR experience a plus.
- Proficiency with MS Office and computer systems.
Meet Your Recruiter
Karleen Rocheleau
Healthcare Recruiter, Operations Manager
Karleen joined Pacific Staffing in January 2011, bringing a strong background in hospitality customer service that ensures candidates and clients feel valued in their experience with Pacific Staffing. She has successfully placed many healthcare professionals with providers and medical specialty clinics for over 10 years. Karleen's exceptional ability to listen to candidates, understand their needs, and evaluate their skills has been instrumental in matching them with the right opportunities for our clients. Known for her outstanding employee networking skills, Karleen has been highly effective in building and maintaining a robust candidate pipeline. She takes pride in developing long-term relationships with clients, dedicating time to understanding their work environments, open positions, management styles, and company cultures. As an avid runner, Karleen goes the extra mile to recruit top talent, ensuring client satisfaction and fostering successful partnerships.
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