Associate Technical Support Engineer, Commercial Charging

1 week ago


San Jose, United States Tesla Full time

The Technical Support Tier 2 team utilizes critical thinking and acquired product knowledge to provide a world class level of support for Tesla Commercial Charging products.

* Remotely troubleshoot complex hardware and operational issues with power conversion systems, computers, cabinets and more
* Manage group and personal queues of service tickets pending action
* Collaborate with global technical teams on daily basis especially during end of shift to ensure proper handoff
* Utilize Linux to establish SSH connections with proprietary systems around the world
* Retrieve and review remote system logs with proprietary tools for effective diagnostics
* Heavily collaborate with internal teams to find solutions for inquiries
* Contribute feedback for improvements in Tesla's service and monitoring platforms
* Understanding of basic electrical theory and experience with emphasis on AC/DC power systems or other electronic systems, devices or components
* Experience with CRM systems, mobile case/ticketing systems, and bug-tracking systems
* Flexible availability to work any shift (Day, Weekends, Holidays, etc.)
* Proven track record of adapting in a fast-paced, detail-oriented environment
* Excellent judgement in solving critical problems, ability to independently make decisions with limited direction
* Ability to prioritize workflows effectively according to multiple criteria
* Bachelor's Degree in a technical or science field, or Electrical Engineering, Physics, Computer Science, or another relevant field preferred, or equivalent experience



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