Member Service Representative

2 weeks ago

Birmingham, United States Hope Credit Union Hope Enterprises Full time

Title: Member Service Representative

Department: Retail Operations

Reports To: Branch Manager

Supervises: N/A

Job Classification: Non-Exempt, Full-time

HOPE Overview

HOPE (Hope Enterprise Corporation, Hope Credit Union and Hope Policy Institute) provides financial services; leverages resources; and engages in advocacy that strengthens the financial health and wealth of people in under-resourced Deep South communities. Since 1994, these efforts have benefitted more than three million people in Alabama, Arkansas, Louisiana, Mississippi and Tennessee, and influenced billions in persistent poverty communities across the nation. Learn more at .

Job Summary

The Member Service Representative (MSR) is responsible for a wide variety of branch operations. They provide information on HOPE's products and services, resolve member issues, and ensure a positive member experience. MSRs are responsible for building strong member relationships and contributing to HOPE's sales and service objectives. Duties include a high level of external and internal public contact and management of various records and file systems. Confidentiality is involved, and sensitive situations may be handled. This position is in the HOPE branch network's various locations.

Essential Functions

* Establish and maintain member accounts
* Provide service excellence to stakeholders
* Process all member accounts accurately, timely, and manage member exceptions
* Own and resolve member questions and problems through knowledge of established policies and procedures, and referring more complex issues to management
* Complete all assigned Retail and compliance courses per established deadlines
* Achieve monthly growth and retention targets per individual Retail Work Plan
* Adhere to all HOPE policies, procedures, and security protocols
* Adhere to all regulatory compliance requirements
* Perform a variety of administrative duties including but not limited to answering telephones, typing and filing, attending meetings, report production, etc.
* Perform other duties as assigned

Accountability for Business Results

* Cross-sell HOPE products

Specified Authority Level

* Authority to open and close member accounts

Competencies/Skills

* Attention to Detail - Taking responsibility for a thorough and detailed method of working.
* Customer Focus - Knowing the (internal and externa) customer business needs and acting accordingly; anticipating customer needs, and giving high priority to customer satisfaction and customer service.
* Interpersonal Understanding - Showing interest in other people's feelings, attitudes, and reasoning
* Organizational Awareness - Having and using knowledge of systems, situations, procedures, and culture inside the organization to identify potential problems and opportunities; perceiving the impact and the implications of decisions on other components of the organization.
* Problem Solving - Having the ability to identify problems and issues of varying issues of varying complexities and to find effective solutions with few guidelines.
* Results Orientation - Being persistent and showing perseverance on achieving concrete and tangible results out of personal responsibility; getting optimum results from situations and being ready to take action and show tenacity in case of obstacles or resistance.
* Teamwork - Working as a productive member of a cohesive group toward a common goal, and contributing to team development and effective team dynamics.

Desired Qualifications

* High school diploma or GED required
* Bachelor's degree in business or related area preferred
* 1+ year experience in banking/finance in areas related to job requirements
* Customer service experience

Work Environment

* Employee spends the majority of time in office environment, generally accessible to the public, members, and potential members
* Noise level in the work environment is usually moderate
* Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

Physical Demands

* Employee is regularly required to sit, stand and walk
* Employee will use hands to finger, handle or feel, reach with hands and arms, and talk or hear
* Employee will irregularly lift and/or move up to 10 pounds
* Employee will frequently travel to various branches within the company's market
* Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Additional Comments

Job description should be signed by new hire and supervisor during first week of employment and sent to Careers@hope-ec.org.

Approved by _________________________________ Date ___________________

Reviewed by employee: ___________________________________ Date ___________

Limitations and Disclaimer

The above job description is meant to describe the general nature and level of work being performed by employees occupying this position; it should not be construed as an exhaustive list of all responsibilities, duties, and skills required for the position.

Management reserves the right to assign or reassign duties and responsibilities to this job at any time. Employees will be required to follow any other job-related instructions and to perform other job-related duties requested by their supervisor in compliance with Federal and State Laws.

All job requirements are subject to possible modification to reasonably accommodate individuals with disabilities. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves or other employees.

Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the employee must possess the abilities or aptitudes to perform each duty proficiently. Continued employment remains on an "at-will" basis.

  • Member Service Representative

    3 months ago

    Birmingham, United States Hope Credit Union Full time

    Title: Member Service Representative Department: Retail Operations Reports To: Branch Manager Supervises: N/A Job Classification: Non-Exempt, Full-time HOPE Overview HOPE (Hope Enterprise Corporation, Hope Credit Union and Hope Policy Institute) provides financial services; leverages resources; and engages in advocacy that strengthens the financial health...

  • Member Services Representative

    2 weeks ago

    Birmingham, United States Planet Fitness Inc. Full time

    THE PLANET FITNESS MISSION We at Planet Fitness are here to provide a unique environment in which anyone, and we mean anyone, can be comfortable in a diverse, judgment free zone where a lasting, active lifestyle is built. Our product is a tool. A means to an end. Not a brand name or a mold maker, but a tool that can be used by anyone. In the end, it's all...

  • Customer Service Representative

    5 days ago

    Birmingham, United States OnTime Service Full time

    OnTime Services began in 1975 and is still locally and family-owned and operated. We've built an incredible team dedicated to serving our customers and community. Our philosophy is simple: Leave it better than you found it. That's what drives us to deliver exceptional service every day. What's In It For You? Hourly wage plus commission opportunities....

  • Customer Service Representative

    1 week ago

    Birmingham, Alabama, United States OnTime Service LLC Full time

    Company OverviewOnTime Service LLC is a locally and family-owned business with a rich history dating back to 1975. We take pride in our mission to deliver exceptional customer service, leaving a lasting impact on our clients.Salary and BenefitsWe offer a competitive salary range of $45,000 - $65,000 annually, depending on experience. In addition to a...

  • Member Experience Representative

    4 days ago

    Birmingham, United States Alabama Credit Union Full time

    At Alabama Credit Union, our employees feel good about their careers. We create an environment rich in learning and advancement opportunities, community support activities, and chances to provide input on company initiatives. This position exists to serve our members at the Valleydale branch in Birmingham, Alabama. This is a frontline position and Saturdays...

  • Customer Service Representative

    5 days ago

    Birmingham, Alabama, United States Domino's Franchise Full time

    Job SummaryDominos Franchise is seeking a skilled Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing quality customer service and ensuring a positive experience for our customers. You will also be involved in pizza production, maintaining food and team member safety, and operating...

  • Customer Service Representative

    1 day ago

    Birmingham, United States TK Smith - State Farm Agent Full time

    ROLE DESCRIPTION:As a Customer Service Representative with TK Smith State Farm Agency, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving...

  • Sales and Service Representative

    1 week ago

    Birmingham, Alabama, United States Spectrum Full time

    About the RoleWe are seeking a highly motivated Sales and Service Representative to join our team. As a key member of our sales team, you will be responsible for providing exceptional customer service and selling wireless, TV, and internet products to customers.

  • Customer Service Representative

    2 months ago

    Birmingham, United States Circle K Full time

    Circle K - 2157 Valleydale Rd [Retail Associate / Team Member] As a Customer Service Representative at Circle K, you'll: Provide prompt, courteous customer service and resolve customer issues on shift; Ring up all sales on cash register properly; Perform multi-function operation of fuel console, lottery machine, etc.; Inspect store facilities and equipment...

  • Customer Service Representative

    1 week ago

    Birmingham, United States Circle K Full time

    Circle K - 1250 Columbiana Rd [Retail Associate / Team Member] As a Customer Service Representative at Circle K, you'll: Provide prompt, courteous customer service and resolve customer issues on shift; Ring up all sales on cash register properly; Perform multi-function operation of fuel console, lottery machine, etc.; Inspect store facilities and equipment...

  • Customer Service Representative

    4 weeks ago

    Birmingham, United States Circle K Full time

    Circle K - 1200 Bankhead Hwy W [Retail Associate / Team Member] As a Customer Service Representative at Circle K, you'll: Provide prompt, courteous customer service and resolve customer issues on shift; Ring up all sales on cash register properly; Perform multi-function operation of fuel console, lottery machine, etc.; Inspect store facilities and equipment...

  • Customer Service Representative

    2 months ago

    Birmingham, United States Circle K Full time

    Circle K - 232 Roebuck Plaza Dr [Retail Associate / Team Member] As a Customer Service Representative at Circle K, you'll: Provide prompt, courteous customer service and resolve customer issues on shift; Ring up all sales on cash register properly; Perform multi-function operation of fuel console, lottery machine, etc.; Inspect store facilities and equipment...

  • Customer Service Representative

    3 weeks ago

    Birmingham, United States Circle K Full time

    Circle K - 2501 John Hawkins Pkwy [Retail Associate / Team Member] As a Customer Service Representative at Circle K, you'll: Provide prompt, courteous customer service and resolve customer issues on shift; Ring up all sales on cash register properly; Perform multi-function operation of fuel console, lottery machine, etc.; Inspect store facilities and...

  • Member Experience Representative- Hoover

    1 month ago

    Birmingham, United States Alabama Credit Union Full time

    At Alabama Credit Union, our employees feel good about their careers. We create an environment rich in learning and advancement opportunities, community support activities, and chances to provide input on company initiatives. This position exists to serve our members at the Hoover branch in Hoover, Alabama. This is a frontline position. A Member Experience...

  • Customer Service Representative

    7 days ago

    Birmingham, Alabama, United States Hustle Notice Biz Full time

    Job Title: Customer Service Representative">We are seeking a highly organized and professional Customer Service Representative to join our team at Hustle Notice Biz. As a key member of our customer-facing team, you will be responsible for providing exceptional service through various communication channels.">About the Role:">">Provide top-notch customer...

  • Financial Services Representative

    1 week ago

    Birmingham, Alabama, United States Edward Jones Full time

    About the RoleWe're seeking a highly skilled and dedicated Financial Services Representative to join our team as a Branch Team Support Professional. This role is an exciting opportunity for individuals who enjoy building relationships, solving problems, and thinking critically.Job OverviewIn this position, you'll be a key member of our branch team, working...

  • Customer Service Representative

    6 months ago

    Birmingham, United States Quin Hampton - State Farm Agent Full time

    Position OverviewState Farm Insurance Agent located in Birmingham, AL is seeking an outgoing, career-oriented professional to join their team. As a State Farm team member for Quin Hampton Insurance Agency, you will build and develop customer relationships within the community to promote State Farm products including auto, home, and life...

  • Sales and Service Representative

    7 days ago

    Birmingham, Alabama, United States Urban Outfitters Full time

    In this role, you will be responsible for driving sales through genuine customer interactions, sharing product knowledge, and acting as a brand ambassador. With a strong focus on providing exceptional customer service, you will be expected to utilize technology to stay informed about company priorities and promotions.Compensation and BenefitsAs a valued...

  • MPI Customer Service Representative

    5 months ago

    Birmingham, United States McWane Full time

    Overview: What We Live By The McWane Way is a core philosophy outlined by the founder J.R. McWane in 1920. Today It encompasses Teamwork, Excellence, Leadership, Environment, Communication, Accountability, Safety and Trust. All team members at every level are expected to know and work by these principles, values, and behaviors. Most importantly, every team...

  • Customer Service Representative

    2 months ago

    Birmingham, United States FERGUSON Full time

    Ferguson - JobID: R-119784 [Retail Associate / Team Member] As a Customer Service Representative at Ferguson, you'll: Assist customers on the showroom floor with finished plumbing, lighting & appliance selections; Educate customers on the selection process to create the kitchen and/or bath of their dreams; Build lasting relationships with customers by...