Customer Service Rep I

5 days ago


Carson, United States SEKO Logistics Full time
Job Description:

KEY ACCOUNTABILITIES INCLUDE:
  • Addressing day to day customer needs and requests.
  • Conduct should be professional with good communication skills. Professional phone and email manner and communication skills.
  • Extreme attention to detail and ability to multitask on several projects or customer requests/orders.
  • Working with operations to resolve customer service issues.
  • Assisting with customer billing issues.
  • Ensuring vendor information is complete in the system.
  • Maintains customer records by updating account information.
  • Preparing shipping documents (i.e. - Labels/Compliance labels, BOL's, etc.)
  • Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
  • Contributes to team effort by accomplishing related results as needed.
  • Cross training as required.
  • Balances team and individual responsibilities and identifies and resolves problems in a timely manner.
  • Participate in the development of a safe and healthy workplace. Comply with instructions given for their own safety and health and that of others, in adhering to safe work procedures. Co-operate with management in its fulfilment of its legislative obligations.
  • Other duties as assigned by management

REQUIREMENTS:

  • Ability to use Warehouse Management Systems (WMS)
  • Basic proficiency in Microsoft Office, internet, web-based and job specific software applications. Accurate typing and data entry skills and ability to generate routine reports.
  • Ability to add, subtract, multiply and divide
  • Communication skills include responding promptly and professionally to customer needs, effectively presenting information one-on-one or in small group situations and basic written correspondence.
  • Balances team and individual responsibilities and identifies and resolves problems in a timely manner.
  • Must be able to read, write and speak English fluently.

EDUCATION & EXPERIENCE:

Minimum

High School Diploma or GED equivalent required; Prior experience in customer service, warehousing, shipping and receiving a plus.

Preferred
  • Bi-lingual is a plus, but not required

SPECIALIST CERTIFICATIONS:

  • None

SEKO Worldwide is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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