PT Customer Service Leader

1 month ago

Norfolk, United States Food Lion Full time
Address: USA-VA-Norfolk-3530 Tidewater Dr
Store Code: Store 01629 Front End (7227848)

Food Lion has been providing an easy, fresh and affordable shopping experience to the communities we serve since 1957. Today, our 82,000 associates serve more than 10 million customers a week across 10 Southeastern and Mid-Atlantic states.

PRIMARY PURPOSE

To provide fast, easy, flexible and friendly service to our customers through the achievement of Food Lion customer service standards. Responsible for assisting the Customer Service Manager and the Assistant Customer Service Manager in maintaining standards according to Front End Standard Practice Manual, maximizing sales through excellent customer service.

DUTIES AND RESPONSIBILITIES

• Smile and provide prompt, accurate and friendly service while engaging customers to create a positive shopping experience
• Greet each customer and uses his or her name whenever possible
• Avoid personal conversations with other associates when customers are present
• Ensure store office functions are completed accurately and on time using accounting packets; communicates all cash variances to the Assistant Customer Service Manager
• Maintain knowledge of office procedures including cash reports, register checkups, deposits, Western Union, money orders and Coinstar
• Ensure work station and front end area of the store has a neat and clean presentation
• Maintains proper knowledge of all sales associate register functions and Front End accounting services
• Report any register malfunction to the Customer Service Manager or, in the absence of the MOD, place service calls in an efficient manner
• Ensure the MVP savings center KIOSK is filled with paper and properly working
• Performs the task of sales associate when scheduled or as needed per the surge plan guidelines
• Performs the task of the customer lead as needed to ensure service standards are maintained
• Maintain alertness and calls for assistance when needed to service customers per service standards
• Is courteous and helpful to other associates
• Wear the Food Lion uniform, complete with name badge, when on duty, has a neat and clean appearance while adhering to the Food Lion dress code
• Adhere to all company guidelines, policies and standard practices
• Observe and correct all unsafe conditions that could cause associate or customer accidents
• Notify QA of any cleaning issues or maintenance required on front end
• Successfully complete computer based training (CBT) and training aid courses
• Perform all other duties as assigned

QUALIFICATIONS

• High school graduate or equivalent preferred
• Effective communication and customer service skills
• Ability and willingness to learn multiple tasks and technical requirements of the job
• Ability to perform the technical requirements of cashier and service center
• Must meet minimum age requirements to perform specific job functions
• Must be able to meet the physical requirements of the position, with or without reasonable accommodations

PHYSICAL REQUIREMENTS

• Ability to use computers and other communication systems required to perform job functions
• Perform repetitive hand and arm motions
• Bend and lift products weighing up to 15 lbs. continuously, 25 lbs. frequently, and 50 lbs. on occasion
• Pull or push up to 75 lbs. on occasion
• Stand 100% of the time, frequently walking short distances
• Be able to handle a variety of substances associated with cleaning and packaging materials, fresh fruits, vegetables, house plants/flowers and household cleaners
• Use hands to frequently/continuously handle currency (paper and coin) as well as operate a variety of equipment such as cash register, lottery machine (where applicable), scanner, computer, and calculator
• Frequent reaching and grasping at waist level: occasionally above shoulder or below waist level
• Meet established volume activity standards for the position
• Tolerate working in extreme hot/cold temperatures for up to 20 minutes at a time
• Have sufficient visual ability to check ID cards, checks, invoices and other written documents
• BOTTLES where applicable: Move empty bottles and containers from the front end to the back room

Food Lion provides equal employment opportunities to all associates and applicants for employment without regard to race, color, religion, sex (including pregnancy, childbirth and related conditions) national origin, age, disability, sexual orientation, veteran status, gender identity or gender expression or any other characteristic protected by law.

Job Requisition: 230520_external_USA-VA-Norfolk

  • PT Customer Service Leader

    1 month ago

    Norfolk, United States Food Lion Full time

    Address: USA-VA-Norfolk-6206 Military Highway Store Code: Store 00201 Front End (7207334) Food Lion has been providing an easy, fresh and affordable shopping experience to the communities we serve since 1957. Today, our 82,000 associates serve more than 10 million customers a week across 10 Southeastern and Mid-Atlantic states.PRIMARY PURPOSETo provide fast,...

  • PT Customer Service Leader

    1 month ago

    Norfolk, United States Food Lion Full time

    Address: USA-VA-Norfolk-8401 Hampton Blvd Store Code: Store 00752 FRONT END (7214774) Food Lion has been providing an easy, fresh and affordable shopping experience to the communities we serve since 1957. Today, our 82,000 associates serve more than 10 million customers a week across 10 Southeastern and Mid-Atlantic states.PRIMARY PURPOSETo provide fast,...

  • Customer Service Representative

    1 month ago

    Norfolk, United States Sanitary Linen Service, Inc. Full time

    Job DescriptionJob DescriptionJOB DESCRIPTIONLooking for a stable company where you can make a difference? Career opportunity with growing, successful regional family owned and professionally managed company, servicing customers since 1934.Local business is looking for a Part Time inside Customer Service Representative. Candidate must be outgoing, dependable...

  • Customer Service Representative

    1 month ago

    Norfolk, United States Sanitary Linen Service, Inc. Full time

    JOB DESCRIPTIONLooking for a stable company where you can make a difference? Career opportunity with growing, successful regional family owned and professionally managed company, servicing customers since 1934.Local business is looking for a Part Time inside Customer Service Representative. Candidate must be outgoing, dependable and highly motivated...

  • Customer Service Representative

    7 days ago

    Norfolk, United States CMA CGM (America) LLC Full time

    ID: 542725 Location: Norfolk Va, US Customer Service Representative Led by Rodolphe Saadé, the CMA CGM Group, a global leader in shipping and logistics, serves more than 420 ports around the world on five continents. With its subsidiary CEVA Logistics, a world leader in logistics, and its air freight...

  • Customer Service Representative

    1 week ago

    Norfolk, United States CMA CGM Full time

    Led by Rodolphe Saadé, the CMA CGM Group, a global leader in shipping and logistics, serves more than 420 ports around the world on five continents. With its subsidiary CEVA Logistics, a world leader in logistics, and its air freight division CMA CGM AIR CARGO, the CMA CGM Group is continually innovating to offer its customers a complete and increasingly...

  • Travel PT

    1 month ago

    Norfolk, United States AlliedTravelCareers Full time

    AlliedTravelCareers is working with CompHealth to find a qualified PT in Staunton, Virginia, 24401!Pay Information$1,820 to $3,413 per weekAbout The PositionPt needed for outpatient setting in Northern VA. Some experience is preferred but willing to train the right candidate. Call today to be connected with your next opportunity!ASAP start for 13 weeksSome...

  • Travel PT

    1 month ago

    Norfolk, United States AlliedTravelCareers Full time

    AlliedTravelCareers is working with CompHealth to find a qualified PT in Haymarket, Virginia, 20168!Pay Information$1,820 to $3,413 per weekAbout The PositionOutpatient PT needed for 13 weeks with potential to go longer. Candidates need an active VA license and at least 1 year of recent outpatient experience. Please inquire today!.ASAP for 13 weeksWorking...

  • Customer Service Representative

    2 weeks ago

    Norfolk, United States Veolia Full time

    Job Details Company Description Veolia Water Technologies & Solutions (VWTS) is a worldwide leader in water recovery, treatment, and reuse. We design, supply, and service a range of water systems and monitoring equipment in industries ranging from pharmaceutical to food and beverage applications, and from microelectronics ultrapure water to municipal water...

  • Customer Service Representative

    2 weeks ago

    Norfolk, United States Veolia Water Technologies & Solutions Full time

    Veolia Water Technologies & Solutions (VWTS) is a worldwide leader in water recovery, treatment, and reuse. We design, supply, and service a range of water systems and monitoring equipment in industries ranging from pharmaceutical to food and beverage applications, and from microelectronics ultrapure water to municipal water and industrial wastewater...

  • Customer Service Representative

    1 week ago

    Norfolk, United States Veolia WTS Full time

    Job DescriptionJob DescriptionCompany DescriptionVeolia Water Technologies & Solutions (VWTS) is a worldwide leader in water recovery, treatment, and reuse. We design, supply, and service a range of water systems and monitoring equipment in industries ranging from pharmaceutical to food and beverage applications, and from microelectronics ultrapure water to...

  • Customer Service Representative

    1 week ago

    Norfolk, United States Veolia Water Technologies & Solutions Full time

    Veolia Water Technologies & Solutions (VWTS) is a worldwide leader in water recovery, treatment, and reuse. We design, supply, and service a range of water systems and monitoring equipment in industries ranging from pharmaceutical to food and beverage applications, and from microelectronics ultrapure water to municipal water and industrial wastewater...

  • Customer Service Representative

    2 weeks ago

    Norfolk, United States Veolia Water Technologies & Solutions Full time

    Veolia Water Technologies & Solutions (VWTS) is a worldwide leader in water recovery, treatment, and reuse. We design, supply, and service a range of water systems and monitoring equipment in industries ranging from pharmaceutical to food and beverage applications, and from microelectronics ultrapure water to municipal water and industrial wastewater...

  • Customer Service Representative

    3 weeks ago

    Norfolk, United States Veolia North America Full time

    Company Description Veolia Water Technologies & Solutions (VWTS) is a worldwide leader in water recovery, treatment, and reuse. We design, supply, and service a range of water systems and monitoring equipment in industries ranging from pharmaceutical to food and beverage applications, and from microelectronics ultrapure water to municipal water and...

  • Premium Products and Services Customer Service Representative

    4 weeks ago

    Norfolk, United States CMA CGM (America) LLC Full time

    ID: 541685 Location: Norfolk Va, US Premium Products and Services Customer Service Representative Led by Rodolphe Saadé, the CMA CGM Group, a global leader in shipping and logistics, serves more than 420 ports around the world on five continents. With its subsidiary CEVA Logistics, a world leader in...

  • Import Customer Service Representative

    2 weeks ago

    Norfolk, United States CMA CGM (America) LLC Full time

    ID: 540615 Location: Norfolk Va, US Import Customer Service Representative Led by Rodolphe Saadé, the CMA CGM Group, a global leader in shipping and logistics, serves more than 420 ports around the world on five continents. With its subsidiary CEVA Logistics, a world leader in logistics, and its air...

  • Premium Customer Service Representative

    2 weeks ago

    Norfolk, United States CMA CGM (America) LLC Full time

    ID: 542325 Location: Norfolk Va, US Premium Customer Service Representative Led by Rodolphe Saadé, the CMA CGM Group, a global leader in shipping and logistics, serves more than 420 ports around the world on five continents. With its subsidiary CEVA Logistics, a world leader in logistics, and its air...

  • Telecommunications Customer Service Representative

    2 months ago

    Norfolk, United States Essential Firm Hiring! Full time

    We are currently looking for an entry level individual with a customer service background for their full-time Customer Service Representative position. For this position, our client has found that candidates who have worked in retail, restaurant, hospitality, or customer service industries excel as they have the people skills to provide the “personal...

  • Verizon Customer Service Associate

    3 weeks ago

    Norfolk, United States REI Virginia Full time

    Job DescriptionJob DescriptionREI Management is a premier marketing and sales firm, with its fundamental strength being its innovation, creativity and dedication to creating premium marketing and sales campaigns. Our Verizon Customer Service Associates provide our customers with the opportunity to promote them, leaving an everlasting impression of...

  • Verizon Customer Service Associate

    3 weeks ago

    Norfolk, United States REI Virginia Full time

    Job DescriptionJob DescriptionREI Management is a premier marketing and sales firm, with its fundamental strength being its innovation, creativity and dedication to creating premium marketing and sales campaigns. Our Verizon Customer Service Associates provide our customers with the opportunity to promote them, leaving an everlasting impression of...