Service Advisor
2 weeks ago
The ideal candidate has a high school diploma or GED, some post-secondary automotive training or experience, at least one year of dealer-level or large facility experience, an unrestricted driver's license and a clean driving record, and a strong technical and customer service performance record. ASE certification a plus. He or she must be able to work productively in a fast-paced team environment and must have a positive attitude, professional appearance, great communication skills, and the ability to deliver world class customer service.
In addition to competitive pay, we offer our employees: Health, Dental, Vision, Life, 401K, Health & Wellness Program, community involvement and company paid vacation and holidays.
- Maintain an Excellent CSI (Customer Satisfaction Index) - a MUST
- Assist customers with any service needs they have for their vehicle.
- Schedules service for customers either in person or on the phone to ensure a prompt and accurate diagnosis of any problems with their vehicle.
- Makes repair recommendations and manages delivery of repairs by setting and managing customer expectations.
- Ensures that required documentation is complete and is in compliance with regulations and standards.
- Complies with and enforces all safety policies and procedures.
- Attends all staff meetings, trainings, and educational classes as required.
- Helps educate/train new staff members.
- Problem solving, reporting research results, attention to detail.
- Continually learn about product updates, features, accessories to better assist customer needs.
- Establish personal goals that are consistent with the dealerships standards of productivity, and devise a strategy to meet those goals.
- Follow all company policies and procedures.
- Demonstrate behaviors consistent with the Company's Values in all interactions with customers, coworkers and vendors.
- Product knowledge & safety.
- Patience and high energy personality, computer literate management.
- Performs other duties as assigned.
- 3-5 years' High Line Auto Dealership experience.
- Ability to provide us with Customer Satisfaction Index (CSI) scores from previous employers.
- Import or Luxury Line Automotive experience a PLUS
- Broad scope of automotive mechanical/electrical knowledge.
- ADP/CDK computer programs experience a PLUS
- Pleasant/friendly demeanor and an outgoing personality.
- Excellent communication, customer service, and problem solving skills, including the ability to maintain composure under stress.
- Excellent interpersonal skills to interact professionally with customers, vendors, and staff.
- Unrestricted driver's license and clean driving record.
- Able to drive both automatic and standard-transmission vehicles.
- Basic computer and internet skills.
- Product knowledge a PLUS
- Willingness to learn.
- A desire to work in a commission, performance based environment.
- Ability to multi-task and follow tasks as assigned.
- Professional appearance and work ethic.
- Self-Starter and Self-Motivator.
- Ability to work well in a process driven environment.
- Bilingual a PLUS
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