Member Services Representative

1 week ago

Rocky Mount, United States Planet Fitness Inc. Full time

Benefits:

* Employee discounts
* Flexible schedule
* Opportunity for advancement
* Training & development
* Wellness resources

Grow with us

We're Excel Fitness, a Planet Fitness franchise group based out of Austin, TX with 90+ clubs and growing Since 2016, we have grown from 16 locations in TX to over 90 locations in 6 states in great markets like Austin, Dallas, Raleigh, Tulsa, and NW Arkansas. We are opening new clubs each year and with that kind of growth, you can build a great career here In fact most of our senior managers started at the front desk and worked their way up to now earning base salaries that begin at $42k as a GM, $60k as a Regional manager(responsible for 5-10 locations), and all the way up to over a $100k as a Regional Director overseeing 10+ locations

But it all starts at the front desk - where all of our Team Players (what we call our employees) are responsible for creating a positive member experience through superior level of customer service and cleanliness.

Essential Duties and Responsibilities

* Provide an exceptional customer service experience.
* Responsibilities include:
* Check members into the system.
* Take prospective members on tours then assist them with the new account sign-up process
* Facilitate needed updates to member's accounts.
* Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
* Detailed cleaning in all areas of the facility.

Qualifications/Requirements

* Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member's expectations.
* People with positive mental attitudes excel here
* Customer service background preferred.
* Punctuality and reliability is a must.
* Demonstrate diplomacy in all interactions while using appropriate behavior and language.
* High School diploma/GED equivalent required.
* Must be 18 years of age or older.

Physical Demands

* Continual standing and walking during shift.
* Continual talking in person or on the phone during shift.
* Must be able to occasionally lift up to 50 lbs.
* Will occasionally encounter commercial cleaning products during shift.
* Our team players and members are our top priority That's why we are following super-strict safety and cleaning protocols.
* Mask up All of our team players are required to wear masks at all times while in-club and members are required to follow all state & local mask mandates.
* Squeaky Clean We've always been known for our clean clubs, but we have kicked that up to ensure our equipment and facilities are effectively sanitized against COVID-19.
* Social Fitnessing We offer a touch-less check in for our members and promote keeping a safe distance between all.
* Need a day off? Full time employees have paid leave to take a break

Benefits & Perks

* Make payday any day by taking advantage of our financial wellness benefit, MyFlexPay
* Every Team Player receives a FREE Planet Fitness Black Card Membership
* Our Employee Assistance Program (EAP) gives you free and confidential access to counseling resources
* PLUS - Paid Time Off (PTO), Paid Parental Leave, and Health Insurance Benefits are offered to all eligible Team Players

What are you waiting for? APPLY TODAY

Compensation: $11.00 per hour

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

JOIN THE CLUB.

Enhancing people's lives with an affordable, high-quality fitness experience requires a team of inspiring, motivated and fun-loving go-getters. As one of the largest and fastest-growing franchisors and operators of fitness centers in the United States, Planet Fitness is just getting warmed up. We're continuously seeking top talent to join us in cultivating the Judgement Free Zone and shaping the future of our brand. With more than 2,000 locations in all 50 states, the District of Columbia, Puerto Rico, Canada, the Dominican Republic, Panama, Mexico and Australia, there's plenty of opportunity on our Planet and we are always looking for talented individuals to join our team

Our member mission says it best: our product is a tool, a means to an end; not a brand name or a mold maker, but a tool that can be used by anyone. To use our product, members need to feel inspired and motivated. That's where you come in. If you're looking for a place where you can make a difference in a customer's life, you've found it. Come to add your mojo to the Judgement Free Zone, but stay for the feeling that you're making a difference on our Planet.

TO FIND YOUR PERFECT FIT, SEARCH FOR A CLUB OPPORTUNITY NEAR YOU.

Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law.

  • Member Services Representative Sub

    1 week ago

    Rocky Mount, United States Planet Fitness - Excel Fitness Full time

    Benefits: Flexible schedule Opportunity for advancement Wellness resources Looking to pick up extra hours?   Join our team!  As a Member Service Representative Sub, you will have flexibility in your schedule, as you provide the team added support when needed!   We are Excel Fitness, a Planet Fitness franchise group based out...

  • Member Services Representative Sub

    1 week ago

    Rocky Mount, United States Planet Fitness Inc. Full time

    Benefits: * Flexible schedule * Opportunity for advancement * Wellness resources Looking to pick up extra hours? Join our team! As a Member Service Representative Sub, you will have flexibility in your schedule, as you provide the team added support when needed! We are Excel Fitness, a Planet Fitness franchise group based out of Austin, TX with 80+ clubs...

  • Customer Services Representative

    5 months ago

    Rocky Mount, United States GC Services Full time

    Inte. Logix is seeking a Customer Service Representative to join our organization, onsite. In this role, you will be the first point of contact for our customers, providing assistance, resolving issues, and ensuring a positive experience. The ideal c Customer Service, Representative, Customer Experience, Retail

  • Member Services Representative

    1 week ago

    Rocky Mount, United States Planet Fitness Inc. Full time

    Benefits: * Flexible schedule * Opportunity for advancement * Wellness resources * Paid time off Grow with us! We're Excel Fitness, a Planet Fitness franchise group based out of Austin, TX with 90+ clubs and growing! Since 2016, we have grown from 16 locations in TX to over 90 locations in 6 states in great markets like Austin, Dallas, Raleigh, Tulsa, and...

  • Member Services Representative

    1 week ago

    Rocky Mount, United States Planet Fitness - Excel Fitness Full time

    Benefits: Flexible schedule Opportunity for advancement Wellness resources Paid time off Grow with us!   We’re Excel Fitness, a Planet Fitness franchise group based out of Austin, TX with 90+ clubs and growing! Since 2016, we have grown from 16 locations in TX to over 90 locations in 6 states in great markets like...

  • Member Services Representative Overnight

    1 week ago

    Rocky Mount, United States Planet Fitness Inc. Full time

    Benefits: * 401(k) * Health insurance * Paid time off * Training & development Grow with us! We are Excel Fitness, a Planet Fitness franchise group based out of Austin, TX with 130+ clubs and growing! Since 2016, we have grown from 16 locations in TX to over 90 locations in 6 states in great markets like Austin, Dallas, Raleigh, Tulsa, and NW Arkansas. We...

  • Member Services Representative Overnight

    1 week ago

    Rocky Mount, United States Planet Fitness - Excel Fitness Full time

    Benefits: 401(k) Health insurance Paid time off Training & development Grow with us!   We are Excel Fitness, a Planet Fitness franchise group based out of Austin, TX with 130+ clubs and growing! Since 2016, we have grown from 16 locations in TX to over 90 locations in 6 states in great markets like Austin, Dallas, Raleigh,...

  • Member Services Representative Overnight

    3 weeks ago

    Rocky Mount, United States Planet Fitness Full time

    Benefits: 401(k) Health insurance Paid time off Training & development Grow with us! We are Excel Fitness, a Planet Fitness franchise group based out of Austin, TX with 130+ clubs and growing! Since 2016, we have grown from 16 locations in TX to over 90 locations in 6 states in great markets like Austin, Dallas, Raleigh, Tulsa, and NW Arkansas. We are...

  • Customer Service Representative

    2 weeks ago

    Rocky Mount, United States Circle K Full time

    Circle K - 1630 Sunset Ave [Retail Associate / Team Member] As a Customer Service Representative at Circle K, you'll: Provide prompt, courteous customer service and resolve customer issues on shift; Ring up all sales on cash register properly; Perform multi-function operation of fuel console, lottery machine, etc.; Inspect store facilities and equipment for...

  • Customer Service Representative

    2 days ago

    Rocky Mount, North Carolina, United States The Action Group-HR Full time

    Job DescriptionCustomer Service Representative - Intake PositionAs a key member of our team at The Action Group-HR, you will be responsible for performing a variety of duties related to customer service and intake. This position requires strong computer skills, excellent phone skills, and attention to detail when completing forms and documents.Key...

  • Customer Service Representative

    5 days ago

    Rocky Mount, North Carolina, United States Planet Fitness - Excel Fitness Full time

    At Planet Fitness - Excel Fitness, we're on a mission to revolutionize the fitness industry by providing an exceptional member experience. As a Member Services Representative, you'll play a critical role in creating a positive and welcoming environment for our members.With over 90 locations across six states, we're one of the fastest-growing franchise groups...

  • Customer Service Representative

    6 days ago

    Rocky Mount, Virginia, United States Food Lion Full time

    Job Title: Customer Service RepresentativeJob Summary:We are seeking a highly motivated and customer-focused Customer Service Representative to join our team at Food Lion. As a key member of our front-end department, you will be responsible for providing exceptional customer service, processing transactions, and maintaining a clean and organized store...

  • Customer Service Representative

    2 days ago

    Rocky Mount, North Carolina, United States Harris Teeter Supermarkets, Inc. Full time

    Job SummaryWe are seeking a Customer Service Representative to join our team at Harris Teeter Supermarkets, Inc. The ideal candidate will be responsible for providing excellent customer service and ensuring a positive shopping experience for our customers.Key ResponsibilitiesProvide excellent customer service and respond to customer inquiries in a timely and...

  • Customer Service Representative

    3 weeks ago

    Rocky Mount, United States U-Haul Full time

    Location: 131 S Wesleyan Blvd, Rocky Mount, North Carolina 27804 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul...

  • Patient Service Representative

    4 weeks ago

    Rocky Mount, United States Boice-Willis Clinic Full time

    Responsibilities:Perform all duties of the PSR positions in order to assist with overflow as indicated during vacancies or absences.Verify insurance and enter changes to demographic and insurance information accurately into the practice management system (PMS).Review provider appointment schedules 2 to 3 days in advance as well as day before appointment to...

  • Food Service Team Member

    5 days ago

    Rocky Mount, Virginia, United States Bojangles' Full time

    About BojanglesAs a Crew Member at Bojangles, you have the opportunity to work in a fast-paced and dynamic environment. Our restaurant offers a unique blend of traditional Southern cuisine with a twist. We're looking for individuals who are passionate about delivering exceptional customer service, working well under pressure, and taking pride in their...

  • Customer Service Ambassador

    3 days ago

    Rocky Mount, North Carolina, United States Planet Fitness Inc. Full time

    Join Our Team as a Member Services Representative OvernightWe are a fast-growing fitness franchise with over 130 locations across the country, and we're looking for talented individuals to join our team as Member Services Representatives Overnight. In this role, you will play a crucial part in creating a positive member experience by providing exceptional...

  • Guest Services Representative

    7 months ago

    Rocky Mount, United States Carilion Clinic Full time

    How Youll Help Transform Healthcare: Responsible for proactively meeting, greeting, directing and assisting patients and guests. Ensures a seamless flow of operations into facility. Assist with patient registration process, vendor check-in, conducts Guest Service, Hospital, Representative, Sales Associate, Guest, Patient Access, Retail, Healthcare

  • Insurance Sales Representative

    7 days ago

    Rocky Mount, United States Alchemy Financial Group Full time

    About the Insurance Sales Representative positionWe are looking for a competitive Insurance Sales Representative to help us expand our business by actively seeking and acquiring new clients. You will identify their needs and demands and sell accordingly.The goal is to formulate strong relationships to ensure growth and preserve and augment our firm's...

  • Insurance Sales Representative

    1 week ago

    Rocky Mount, United States Alchemy Financial Group Full time

    About the Insurance Sales Representative positionWe are looking for a competitive Insurance Sales Representative to help us expand our business by actively seeking and acquiring new clients. You will identify their needs and demands and sell accordingly.The goal is to formulate strong relationships to ensure growth and preserve and augment our firm's...