Guest Services Supervisor

3 weeks ago


Lawrence, United States Earth Fare, Inc Full time

Position Summary: Primarily supervises front desk agents to ensure efficient and smooth operations for producing excellent feedback and guest satisfaction. Responds in a professional and courteous manner to arriving, departing and in-house guests by providing accurate and timely information and services.

Essential Duties & Responsibilities:

* Maintain a friendly and warm demeanor at all times.
* Set the standard for guest relations at the Front Desk.
* Obtain all necessary information when taking room reservations.
* Be aware of all rate packages and promotions currently in effect.
* Be familiar with all in-house groups. Be aware of all black out and restricted dates.
* Be able to perform all duties of Front Desk Agent.
* Have knowledge of and assist in all emergency procedures as required.
* Oversee and ensure that all guests are checked in/out in a friendly efficient and courteous manner.
* Be able to perform complete and ensure that all tasks and duties on the shift checklist are completed in a timely and efficient manner.
* Checking Inventory and Reservations for the day and week -- look for discrepancies prior to them becoming an issue.
* Be involved in departmental meeting planning and execution.
* Assist the Front Office Manager in training of new hires and current associates on a regular basis.
* Supervise daily shift process ensuring all team members adhere to standard operating procedures.
* Resolve guest issues, complaints, problems in a quick, efficient manner to maintain a high level of satisfaction and quality service.
* Adhere to Brand standards and company policies.
* Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets.
* Performs other duties as assigned.

Qualifications

Knowledge and Skills Required:

* High School Education and relevant hotel experience
* Must be able to work well in stressful high pressure situations including ability to handle guest objections and disputes to satisfactory results.
* Must be able to show initiative in job performance including anticipating what needs to be done before it becomes a necessity.



  • Lawrence, United States Earth Fare, Inc. Full time

    Primarily supervises front desk agents to ensure efficient and smooth operations for producing excellent feedback and guest satisfaction. Responds in a professional and courteous manner to arriving, departing and in-house guests by providing accurate Guest Services Supervisor, Guest Service, Supervisor, Reservations, Office Manager, Hotel, Grocery


  • Lawrence, United States Earth Fare, Inc Full time

    Greets guests upon arrival and make them feel welcome. Administer check-ins and check-outs. Responds in a professional and courteous manner to arriving, departing and in-house guests by providing accurate and timely information and services. Essential Duties & Responsibilities: * Maintain a friendly and warm demeanor at all times. * Obtain all necessary...


  • Lawrence, United States Earth Fare Full time

    Job DetailsJob Location DoubleTree By Hilton Lawrence - Lawrence, KS Position Type Full Time Job Category Hospitality - Hotel Description Greets guests upon arrival and make them feel welcome. Administer check-ins and check-outs. Responds in a professional and courteous manner to arriving, departing and in-house guests by providing accurate and timely...


  • Lawrence, United States Nothing Bundt Cakes #159 Full time

    At Nothing Bundt Cakes, we refer to our guest services representatives as Joy Creators! A Joy Creator sweetens up the place, setting the mood and making a stop in the bakery an event worth posting about. You’ll get to play party planner by helping guests order the right cake for their celebrations and making sure their orders go off without a hitch....


  • Lawrence, Kansas, United States teamworkonline Full time

    OverviewThe Concessions Supervisor is responsible for overseeing the food & beverage serving of guests in the arena at various concessions stands, bars, and portable food & beverage locations.. The Concessions Supervisor must be personable and able to work in an ever-changing fast-paced environment. The Concessions Supervisor will assist the Director of...

  • Shift Supervisor>

    5 days ago


    Lawrence, United States Papa Murphys Full time

    Papa Murphy's - 650 Congressional Dr [Restaurant Shift Manager] As a Shift Supervisor @ Papa Murphy's, you'll: Ensure all team members are in uniform, clocked in, and at assigned work stations at assigned time; Perform a walk-through of the store to ensure that the store is clean, ready, stocked, etc. for business; Supervise and work with team members to...


  • Lawrence, United States Holiday Inn Express Andover N-Lawrence Full time

    Consistently models the behavior of a ‘Baywood Ambassador’ who: **SALARY IS BASED ON EXPERIENCE** - Maintains a professional image, including appearance, verbiage, and body language, at all times - Warmly greets both guests and coworkers (using the 10/5, first and last rule) every time they come in contact - Actively listens to guests, responding...


  • Lawrence, United States Holiday Inn Express Andover N-Lawrence Full time

    Consistently models the behavior of a ‘Baywood Ambassador’ who: **SALARY IS BASED ON EXPERIENCE** - Maintains a professional image, including appearance, verbiage, and body language, at all times - Warmly greets both guests and coworkers (using the 10/5, first and last rule) every time they come in contact - Actively listens to guests, responding...


  • Lawrence, United States teamworkonline Full time

    OverviewThe Concessions Supervisor is responsible for overseeing the food & beverage serving of guests in the arena at various concessions stands, bars, and portable food & beverage locations..  The Concessions Supervisor must be personable and able to work in an ever-changing fast-paced environment.  The Concessions Supervisor will assist the Director of...


  • Lawrence, United States Community Day Charter Public School Full time

    The Enhanced Services Supervisor is responsible for providing enhanced referral services, database maintenance and measurement of identified metrics for the Child Care Circuit at The Community Group. This position is full-time and reports to the Director, Child Care Circuit. Responsibilities (include but not limited to): Database Maintenance * Maintenance...


  • Lawrence, United States KVC Health Systems Full time

    Job DescriptionJob DescriptionKVC Kansas represents one of the strongest and broadest child welfare and behavioral healthcare continuums in the nation. We are responsible for the care of all children who are served by the Kansas Department for Children and Families in the Kansas City Metro and East Regions. KVC’s clientele represent diverse backgrounds and...


  • Lawrence, United States KVC Health Systems Full time

    Job DescriptionJob DescriptionKVC Kansas represents one of the strongest and broadest child welfare and behavioral healthcare continuums in the nation. We are responsible for the care of all children who are served by the Kansas Department for Children and Families in the Kansas City Metro and East Regions. KVC’s clientele represent diverse backgrounds and...

  • Clinical Supervisor

    4 days ago


    Lawrence, United States Northeast Family Services Full time

    Job DescriptionJob DescriptionThe Multicultural Outreach Team (MOT) is a multicultural, multilingual, specialized team that understands cultural transitions and provides quality behavioral and mental health services to individuals and their family. The services will help bridge the cultural generational gap with individualized services unique to each family....


  • Lawrence, United States Extra Hands Services, Inc. Full time

    Extra Hands Services, Inc., is seeking a qualified Janitorial Supervisor to oversee and maintain the cleanliness and overall appearance of our facility. The ideal candidate will have proven experience in janitorial services, preferably in a supervisory or quality control role. They should have a strong attention to detail, excellent communication skills, and...


  • Lawrence, United States Extra Hands Services, Inc. Full time

    Extra Hands Services, Inc., is seeking a qualified Janitorial Supervisor to oversee and maintain the cleanliness and overall appearance of our facility. The ideal candidate will have proven experience in janitorial services, preferably in a supervisory or quality control role. They should have a strong attention to detail, excellent communication skills, and...


  • Lawrence, United States Extra Hands Services, Inc. Full time

    Job DescriptionJob DescriptionExtra Hands Services, Inc., is seeking a qualified Janitorial Supervisor to oversee and maintain the cleanliness and overall appearance of our facility. The ideal candidate will have proven experience in janitorial services, preferably in a supervisory or quality control role. They should have a strong attention to detail,...

  • Guest Advocate

    5 days ago


    Lawrence, United States Target Full time

    Target - 345 Rockaway Tpke [Retail Cashier / Customer Service / Team Member] As a Guest Advocate at Target, you'll: Create a welcoming experience by authentically greeting, every guest every time; Make a connection with guests by engaging in friendly and genuine conversation throughout each transaction; Welcome guests into self-checkout and provide...

  • Cashier / Service

    5 days ago


    Lawrence, United States Taco Bell Full time

    Cashier / Service Lawrence, MA The Cashier / Service is the key to ensuring guest satisfaction. This is a very important position for a friendly, helpful individual who enjoys working in a fast-paced environment. Why should you apply? * Free Meals during your shift * Flexible Scheduling * Fun Work Environment * Paid Training * Advancement Opportunities *...


  • Lawrence, United States Bob's Discount Furniture Full time

    Retail Guest Experience Specialists Full-Time and Part-Time Career Opportunities Our Retail Guest Experience Specialists are a major driving factor behind Bob's Discount Furniture's success and expansive growth in the retail industry. At Bob's you can expect an environment dedicated to your individual success and a rewarding career with room for professional...


  • Lawrence, United States CVS Health Full time

    Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand - with heart at its center - our purpose sends a personal message that how we...