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Front Desk

4 months ago

Laguna Woods, United States Goldfish Swim School - Aliso Viejo Full time

Are you looking for a great gig where the work is actually fun? Do you want to work somewhere you can get real job experience and make a difference? Check out Goldfish Swim School We’re a rapidly growing, award-winning franchise that is not your typical company

**Benefits**:

- Leadership roles
- Flexible hours
- Great pay
- Valuable work experience
- Increased social opportunities
- Future references/referrals

**Requirements**:

- Ability to work with children
- Excellent interpersonal communication and organizational skills

**Job Title**: Front Desk Customer Service Representative

**Reports to**: General Manager/Sales & Service Manager

**FLSA Status**: Non-Exempt

**Summary**: Promotes quality customer service and processes sales and registration transactions. Acts as the first point of contact for potential and current Goldfish customers, and is responsible for presenting a positive image for the company.

**Duties and Responsibilities**:

- Answers telephones, responds to inquiries, takes messages and screens and directs phone calls in a professional manner.
- Processes student registrations using effective sales/customer service techniques.
- Schedules and manages birthday/pool parties. Supervises private party staff.
- Resolves customer concerns/complaints using a professional approach.
- Assists members with purchases of merchandise and vending.
- Greets parents and students as they report to the front desk.
- Checks in students on the attendance tracking system.
- Maintains cleanliness of the front desk area, Snack Shack area, changing areas, restrooms and observation area.
- Monitors Snack Shack area and provides guidance to Snack Shack staff.
- Updates informational displays with accurate and timely promotions and literature.
- Provides occasional administrative support for management personnel, including the General Manager and Assistant General Manager.
- Makes collection calls to resolve open account problems.
- Prepares twice daily student lesson schedules for use by instructors and management staff.
- May be required to be on the pool deck as a lifeguard or swim instructor (after proper training provided by Goldfish)
- Enforces safety rules and regulations to prevent accidents. Administers first aid when necessary.
- Fulfills other duties and responsibilities as assigned by the Employer.

**Education/Experience**: High school diploma or GED required. Some college preferred. Two years previous customer service and/or administrative office experience required. Intermediate level computer skills required using Word, Excel and other software systems.

**Certifications and licenses**: CPR, First Aid and AED certification can be provided during training if not currently certified.

**Work Environment**: While performing this job, the employee is exposed to heat and humidity occasionally. Noise level is usually moderate.
- Each Goldfish Swim School is an independently owned and operated franchise. The respective Franchisee is the employer at each Goldfish Swim School location. Each franchisee can set their own wages, benefit programs and terms and conditions of employment, which may vary at each Goldfish Swim School location._