Guest Services Director

1 month ago

Las Vegas, United States Hilton Grand Vacations Full time

Job Description

WORK FOR A WINNING TEAM THAT NOW OFFERS BENEFITS FROM DAY ONE, PLUS DAILY PAY*

At Hilton Grand Vacations, you will become a part of a culture that encourages and motivates you toward achieving your goals.

Here's why you will love it here:

* Recognition Programs and Rewards
* Excellent health care options, including medical, dental, and vision
* A people-first culture
* Go Hilton: Travel Discounts Program Hilton hotel rates worldwide.
* Perks at work: Employee Pricing platform
* Employee Assistance Program that supports your physical and mental well-being.
* Paid Vacation Time and Paid Sick Days
* 401(k) program with company match
* Tuition reimbursement programs
* Numerous learning and advancement opportunities
* And more

Discover endless career opportunities with us at Elara, a Hilton Grand Vacations, Elara, where every day feels like a vacation Elara offers a premier resort atmosphere with 1,200 guest rooms & suites (studio to 4-bedroom configurations) and world-class amenities. As part of our dedicated team, you'll have the opportunity to delivery unparalleled hospitality experiences in the heart of the entertainment capital of the world.

What will I be doing?

As a Director of Guest Services, you would be responsible for executing your position's responsibilities and driving company success through performing the following tasks to the highest standards:

* Manages the delivery of efficient check-in and check-out services and coordination of front office activities with other departments to ensure all standards are met and excellent customer service is provided. Oversees and determines the resolution of problems arising from owner/guest concerns with a commitment to satisfying every guest/owner. Reports any unresolved problems to the General Manager. Manages and accounts for the accurate collection of monies due to the property. Manages night audit activity and the preparation of weekly accounting reports ensuring property operations meets internal audit standards. Ensures the provision of special services to owners and guests.


* Manages personnel functions such as selection, orientation, training, performance reviews, discipline, counseling, scheduling, pay and recognition. Maintains a positive cooperative work environment between staff and management. Helps develop management talent by acting as a mentor for direct reports. Promotes team member empowerment. Ensures team members fully understand performance standards, uniforms and appearance standards. Monitors payroll hours and reports. Attends management meetings and conducts departmental meetings.


* Routinely inspects department to ensure that equipment is in proper working condition and supplies are stocked. Serves as liaison with the rental and sales departments. Assists with owner and guest activities and recreation as required by management. Manages key control procedures. May be required to do other duties and special projects as assigned by the general manager.

Qualifications

What are we looking for?

Hilton Grand Vacations is a leader in the vacation ownership industry, operating with an unwavering commitment to innovation, quality, and continued growth. At the core of our company's success are our Team Members. To fulfill this role successfully, you must possess the following minimum qualifications and experience:

* High School Diploma
* Minimum 3 years of Managerial experience
* Minimum five years direct front desk or front office operations experience in a hospitality environment of which two to three years in a supervisory capacity


* Prior cash handling and computer experience required.


* Previous experience in a high volume hotel setting



It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

* Bachelor's Degree
* Prior management experience
* Timeshare industry experience

Our dedication to excellence is recognized and celebrated by some outstanding accolades including being named to Newsweek's Most Loved Workplaces list in 2021, a Stevie American Business Awards Gold winner for Company of the Year in Hospitality and Leisure, ranked a top company by LinkedIn in Travel & Hospitality on its 2022 Top Companies Industry Edition list and becoming a Great Place to Work certified company, earning our 2022 certification.

* Eligibility: All U.S. hourly Team Members not represented by a labor organization or subject to collective bargaining agreement.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

  • Director of Guest Experience and Training

    4 weeks ago

    Las Vegas, United States SAHARA Full time

    Job Description: The Director of Guest Experience provides functional and business expertise and strategic perspective to identify, evaluate, develop, and drive optimization and efficiencies across the property, creating an extraordinary guest experience. This person oversees property-level service improvement initiatives for the resort and is...

  • Guest Services Manager

    7 days ago

    Las Vegas, United States The Mob Museum Full time

    Position Overview: Reporting to the Sr. Director of Guest Experience, the Guest Services Manager serves as a primary contributor to the Manager-on-Duty rotation while advancing, implementing, and managing initiatives to enhance the guest experience. This individual is responsible for the management and oversight of critical public-facing operations including...

  • Guest Services Manager

    4 weeks ago

    Las Vegas, United States The Mob Museum Full time

    Position Overview: Reporting to the Sr. Director of Guest Experience, the Guest Services Manager serves as a primary contributor to the Manager-on-Duty rotation while advancing, implementing, and managing initiatives to enhance the guest experience. This individual is responsible for the management and oversight of critical public-facing operations including...

  • Guest Services Manager

    1 month ago

    Las Vegas, United States The Mob Museum Full time

    Job DescriptionJob DescriptionPosition Overview:Reporting to the Sr. Director of Guest Experience, the Guest Services Manager serves as a primary contributor to the Manager-on-Duty rotation while advancing, implementing, and managing initiatives to enhance the guest experience. This individual is responsible for the management and oversight of critical...

  • Dock Hand

    4 weeks ago

    Las Vegas, United States Guest Services Full time

    GREAT PEOPLE | GREAT BENEFITS | JOIN OUR ALL-STAR TEAM! Dock Hand- $14.00/hour Callville Bay, located within the Lake Mead National Recreation Area and managed by Guest Services, is now hiring for Dock Hand for the 2024 Season! The season starts on March 1st and goes through August 2024. RV spaces will be available but are very limited. This position pays...

  • Dock Hand

    1 month ago

    Las Vegas, United States Guest Services Full time

    GREAT PEOPLE | GREAT BENEFITS | JOIN OUR ALL-STAR TEAM! Dock Hand - $14.00/hour Callville Bay Marina, managed by Guest Services, is now hiring Dock Hands for our 2024 Season! This position pays $14.00/hour. Team members at Callville Bay Marina enjoy benefits and perks such as: Low-cost, onsite housing (dorm style & RV spots) 20% discount on prepared food...

  • Dock Hand

    2 weeks ago

    Las Vegas, United States Guest Services Full time

    The Dock Hand - Fuel Dock and Small Boats is responsible for assisting with all marina services offered, quality control, and cash handling procedures; maintains a clean and safe dock area, assists boaters with fueling, and secures guests boats. Con Customer Service, High School, Retail, Boat, Fuel

  • Warehouse Clerk

    1 month ago

    Las Vegas, United States Guest Services Full time

    GREAT PEOPLE | GREAT BENEFITS | JOIN OUR ALL-STAR TEAM! Warehouse Clerk - $15.00/hour Guest Services, Inc. is now hiring a Warehouse Clerk in the Lake Mead National Recreation Area. Dorm Housing is available, along with RV Space, but availability is limited. The pay for this position is $15.00/hour. Guest Services, Inc. offers competitive pay and amazing...

  • Marina Maintenance- Callville

    16 hours ago

    Las Vegas, United States Guest Services Full time

    Compensation Amount: Job Summary: The Boat Maintenance Mechanic is responsible for assisting with all marina services offered, quality control, maintains a clean and safe dock area, Maintains bathrooms and boat launching equipment, and secures guests' boats. Job Description: ESSENTIAL FUNCTIONS Maintain Marina/Boat maintenance to include: Motors: hange...

  • Food Prep

    2 days ago

    Las Vegas, United States Guest Services Full time

    Compensation Amount: Job Summary: The Food Prep/Server prepares ingredients, keeps the kitchen clean and orderly, and performs some of the simpler cooking functions as assigned according to the menu. The Food Prep/Server is responsible for serving and clean-up of food. Job Description: ESSENTIAL FUNCTIONS Prepare and cook food items according to recipes,...

  • Food Prep/Server- Callville Bay

    1 month ago

    Las Vegas, United States Guest Services Full time

    GREAT PEOPLE | GREAT BENEFITS | JOIN OUR ALL-STAR TEAM!Food Prep/Server- $12.00/hour Callville Bay, located within the Lake Mead National Recreation Area and managed by Guest Services, is now hiring a Food Prep/Server for the 2024 Season! The season starts on March 1st and goes through August 2024. RV spaces will be available but very limited. This position...

  • Guest Service Agent

    3 weeks ago

    Las Vegas, United States Waldorf Astoria Las Vegas Full time

    DescriptionA Guest Service Agent provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required.What will I be doing?As Guest Service Agent, you will serve on the Front Office Team, to provide services for Guests to contribute to an overall exceptional experience from...

  • Guest Services Ambassador

    4 weeks ago

    Las Vegas, United States Legends Full time

    Responsibilities: The Guest Services Ambassador will be a dynamic, interactive role within the attraction with a specific focus on the guest services desk and how the guest relates to the experience. This position will play an integral role in providing guests with a unique, memorable experience. The position will also require maintaining the guest services...

  • Guest Services Ambassador

    1 month ago

    Las Vegas, United States teamworkonline Full time

    Responsibilities:The Guest Services Ambassador will be a dynamic, interactive role within the attraction with a specific focus on the guest services desk and how the guest relates to the experience. This position will play an integral role in providing guests with a unique, memorable experience. The position will also require maintaining the guest services...

  • Guest Services Ambassador

    1 month ago

    Las Vegas, United States Legends Full time

    Responsibilities: The Guest Services Ambassador will be a dynamic, interactive role within the attraction with a specific focus on the guest services desk and how the guest relates to the experience. This position will play an integral role in providing guests with a unique, memorable experience. The position will also require maintaining the guest services...

  • Guest Services Representative

    1 month ago

    Las Vegas, Nevada, United States MGM Resorts International Full time

    Become one of the stars behind the show and become part of the world's most powerful entertainment brands. Our Company has one exciting mission: To entertain the human race.PRIMARY PURPOSE: As a Guest Services Representative, you will set the stage for the guest experience with your welcoming smile and service. By understanding their unique stories and...

  • Guest Services Ambassador

    1 month ago

    Las Vegas, Nevada, United States teamworkonline Full time

    Responsibilities:The Guest Services Ambassador will be a dynamic, interactive role within the attraction with a specific focus on the guest services desk and how the guest relates to the experience. This position will play an integral role in providing guests with a unique, memorable experience. The position will also require maintaining the guest services...

  • Guest Services Ambassador

    1 month ago

    Las Vegas, United States AEG Full time

    In order to be considered for this role, after clicking "Apply Now" above and being redirected, you must fully complete the application process on the follow-up screen. Responsibilities: The Guest Services Ambassador will be a dynamic, interactive role within the attraction with a specific focus on the guest services desk and how the guest relates to the...

  • Guest Service Representative

    5 days ago

    Las Vegas, United States Nothing Bundt Cakes Full time

    At Nothing Bundt Cakes, the Guest Services Representative sweetens up the place,setting the mood and making a stop in the bakery an event worth posting about. Youllget to play party planner by helping guests order the right cake for their celebratio Guest Service, Representative, Guest, Service, Bakery, Restaurant, Retail

  • Guest Service Representative>

    1 month ago

    Las Vegas, United States Residence Inn by Marriott Full time

    Residence Inn by Marriott - 3225 Paradise Road [Front Desk Agent / Concierge] As a Guest Service Representative at Residence Inn by Marriott, you'll: Greet and welcome guests; Check-in and check-out guests efficiently; Provide exceptional customer service; Handle guest inquiries and complaints professionally; Assist with reservations and room assignments;...