Host - Foundation Room
3 months ago
Job Summary:
Title: Host - Foundation Room
Location: Las Vegas, NV
The Role:
* Meet, greet and seat all guests with a positive, friendly, helpful attitude and is a general source of information to all guests entering the house
Responsibilities:
Guest Relations
* Greet all guests promptly and courteously in a professional manner
* Control the flow of guests coming into the restaurant and those who are waiting for a table
* Hospitality zone
* Obtain guests' name, number in party, physical description (units that use the pager system), arrival times and any needs for children when applicable
* Anticipate and respond to guest needs (guest satisfaction)
* Direct guest to appropriate location to wait when on a wait
* Estimate and quote accurate wait times for tables
* Lead guests to tables, place menu on table for guest, wait for guests to be seated before leaving the table
* Marketing current and future shows, menu items, and retail by placing all marketing literature on dining tables
* Properly answer guest questions regarding the menu, music hall, and artists appearing at the House
* Foundation access list, industry access, and dinner reservation sheets for that evening and passes if needed.
* Pick up guest lists for any special events.
* Handle concert tickets and signature sheet.
* Obtain Production sheet for current night
* Obtain current member and spouse lists.
* Check foundation membership card and photo ID
* Adherent to HOB dress code policy of the foundation lounge
* Hand out wrist band and /or opera box passes
* Thank each guest for visiting the House, and invite him or her to return in a friendly and sincere manner
* Knowledge of House of Blues related art, music, and history
* Adhere to the HOB Hospitality Zone
Communicate with other support departments
* Communicate to door host, kitchen and Foundation Room Managers, to ensure proper flow
* Communicate to kitchen when large parties and special event parties have been seated.
Atmosphere (Maintenance/Cleaning)
* Keep host area clean and organized throughout the shift (shift mechanics).
* Keep floor in host area free of spills, food, trash or other obstacles
* Polish and clean all entry door windows throughout the shift
* Maintain proper par levels for kid menus, crayons, fliers, matches, toothpicks and calendars at host stand
* Maintain line of sight/atmosphere control by circulating through work area throughout shift
* Maintain House of Blues safety and sanitation standards
Assist Other Departments as Needed
* Assist other employees and departments as needed (teamwork)
* Adherence to standard operating procedures
* Attend pre-shift meeting conducted by Manager on Duty prior to start of each shift
IN ADDITION TO THE PERFORMANCE OF ESSENTIAL JOB FUNCTIONS THE HOST/ESS WILL BE EVALUATED ON THE FOLLOWING:
* Appearance
* Punctuality/Attendance
* Attitude/Teamwork
* Opening and Closing duties
* Job Skills/Knowledge/Productivity
* Adherence to Policy
* Sanitation and Safety
* Guest Satisfaction
* Communications
Qualifications:
Required:
* Nevada Gaming Registration/ Responsible Alcohol Awareness Training Certification or Equivalent
* High School Diploma Music Mall and Retail operations
* Working knowledge of restaurant operations, seating procedures, guest relations, problem solving
* Entry Knowledge of
* Skill in diplomacy, handling multiple tasks, verbal skills, organizational skills, and interpersonal skills
* Ability to seat guests in a high volume restaurant at a pace that maximizes efficiency of service and performance of overall operations
* Flexible Hours
Preferred:
* Point of Sales knowledge, preferably MICROS
* Previous experience handling VIP customers
* Previous Customer Service/Host experience
* Skills in interpersonal communication and teamwork
Physical Demands/Working Environment:
* Working environment is fast-paced
* Position requires extended periods of prolonged standing and working on your feet
* Must be able to lift or move up to 25 lbs using proper lifting techniques
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