Assistant Leader, Customer Experience

2 weeks ago

Corte Madera, United States RH Full time

RH at its core is about taste, and we believe the idea of scaling taste is large and far reaching.

The RH brand attracts the best designers, artisans, manufacturers and talent in our industry, scaling and rendering their work more valuable across our integrated platform, enabling us to curate the most compelling collection of luxury home furnishings in the world. We are moving the brand beyond curating and selling products to conceptualizing and selling spaces by building an ecosystem of products, places, services and spaces that elevates and establishes the RH brand as a global thought leader, taste and place maker.

At RH we believe deeply that the "right" people are our greatest asset. We value people with high energy, who possess the ability to energize others. People who are smart, creative and have a point of view. People who see the answer in every problem, versus those who see the problem in every answer. People who are driven, determined and won't take "no" for an answer. We value team players, people who are more concerned with what's right, rather than who's right.

RH is seeking an Assistant Customer Experience Leader who has in-depth knowledge and understanding of contact center operations and procedures. This role is a subject-matter expert who will mentor new associates and analyze existing standard operating procedures to identify areas ready for process improvement. The Assistant Leader will help manage all aspects of the team and department.

YOUR RESPONSIBILITIES

* Live Our Vision, Values and Beliefs every day
* Consistently exemplify the RH lifestyle brand through communication, personal appearance and professionalism
* Assist Leaders in attracting the right talent, coach teams in creating a luxury customer experience
* Support Leadership Team with education, inspiration, leadership, and guiding associates to reach their highest potential both in terms of service metrics and career goals
* Learn and communicate the RH design point of view and product assortment
* Proactively resolve complex issues promptly and independently, often leading resolutions with teams or cross-functional partners and identifying future areas of opportunity
* Drive customer delight and revenue through elevated product knowledge and unparalleled service



OUR REQUIREMENTS

* 3+ years experience in a customer-facing role, with leadership experience preferred
* Proficiency with Mac or Dell Operating Systems, excellent knowledge of PC applications and order management software
* Strong interpersonal skills
* Results-driven
* Proven ability to learn from opportunities, seek constructive feedback from colleagues and leadership to improve results
* High energy with the ability to energize others
* Experience fostering a positive and healthy work environment in which people want to perform their best
* Commitment to Quality, detail focused on all levels
* Background delivering first-class service to clients
* Willingness to work a flexible schedule, including evenings, weekends and holidays

  • Luxury Customer Experience Leader

    1 week ago

    Corte Madera, California, United States RH Full time

    About RHRH is a global leader in luxury home furnishings, known for its high-end products and exceptional customer experience. At the heart of our success is our team of dedicated professionals who share a passion for delivering outstanding service to our clients.Job OverviewWe are seeking an experienced Assistant Customer Experience Leader to join our team....

  • Senior Customer Experience Leader

    1 week ago

    Corte Madera, California, United States World Market Inc Full time

    Job Title: Senior Customer Experience LeaderAbout the Job:At World Market Inc, we are seeking a highly skilled Senior Customer Experience Leader to join our team. As a Senior Customer Experience Leader, you will be responsible for providing exceptional customer experiences, driving sales results, and fostering a culture of recognition and accountability.Key...

  • Project Coordinator, Customer Experience

    2 weeks ago

    Corte Madera, United States RH Full time

    RH at its core is about taste, and we believe the idea of scaling taste is large and far reaching. The RH brand attracts the best designers, artisans, manufacturers and talent in our industry, scaling and rendering their work more valuable across our integrated platform, enabling us to curate the most compelling collection of luxury home furnishings in the...

  • Associate, Customer Experience

    2 months ago

    Corte Madera, United States Restoration Hardware Full time

    RH at its core is about taste, and we believe the idea of scaling taste is large and far-reaching. The RH brand attracts the best designers, artisans, manufacturers, and talent in our industry, scaling and rendering their work more valuable across ou Customer Experience, Associate, Customer, Retail, Experience

  • Sales Leader and Product Expert

    2 weeks ago

    Corte Madera, California, United States Apple Full time

    Job Title:Sales Leader and Product ExpertAbout the Role:We are seeking a highly skilled Sales Leader and Product Expert to join our team at Apple. This individual will be responsible for leading sales efforts, driving product knowledge, and providing exceptional customer solutions.Responsibilities:Lead sales teams to achieve established performance...

  • Sales and Service Leader

    2 months ago

    Corte Madera, United States LVMH Full time

    LE POSTE VOTRE PROFIL Sales and Service Leader - Full Time NOUVEAU Publie le 18.10.2024 Sephora Retail Rfrence : 249553 Ajouter aux favoris Ouvrir Partager Localisation : Corte Madera, United States Type de contrat : Permanent Job Mode de travail : Full Time Postuler LE POSTE VOTRE PROFIL Le poste Sales and Service Leader - Full Time Votre...

  • Sales and Service Leader

    1 week ago

    Corte Madera, United States LVMH Full time

    LE POSTE VOTRE PROFIL Sales and Service Leader - Full Time Publie le 26.11.2024 Sephora Retail Rfrence : 259015 Ajouter aux favoris Ouvrir Partager Localisation : Corte Madera, United States Type de contrat : Permanent Job Mode de travail : Full Time Postuler LE POSTE VOTRE PROFIL Le poste Sales and Service Leader - Full Time Votre profil Job...

  • Sales and Service Leader

    4 months ago

    Corte Madera, United States Sephora USA, Inc. Full time

    Job ID: 249553 Store Name/Number: CA-Corte Madera Town Center (1128) Address: 347 Corte Madera Town Center, Corte Madera, CA 94925, United States (US) Hourly/Salaried: Hourly (Non-Exempt) Full Time/Part Time: Full Time Position Type: Regular Your Role at Sephora: As a Sales and Service Leader, you'll be at the forefront of our mission to provide an...

  • Sales and Service Leader

    6 months ago

    Corte Madera, United States Sephora Full time

    : Regular Your Role at Sephora: As a Sales and Service Leader, you'll be at the forefront of our mission to provide an exceptional shopping experience for every client. You'll support a dedicated team of Coordinators, Licensed Beauty Advisors, and Beauty Advisors, providing guidance to ensure they excel in their roles. If you have a passion for retail...

  • Sales and Service Leader

    6 months ago

    Corte Madera, United States Sephora Full time

    Job ID: 249553 Store Name/Number: CA-Corte Madera Town Center (1128) Address: 347 Corte Madera Town Center, Corte Madera, CA 94925, United States (US) Hourly/Salaried: Hourly (Non-Exempt) Full Time/Part Time: Full Time Position Type: Regular Your Role at Sephora: As a Sales and Service Leader, you'll be at the forefront of our mission to provide an...

  • Customer Experience Ambassador

    3 days ago

    Madera, California, United States Kuppa Joy Full time

    About UsKuppa Joy is a coffee house that aims to connect with its community and share the love of Jesus. We have been serving our customers for over a decade, using coffee as an opportunity to make a positive impact.We are passionate about creating a welcoming atmosphere for everyone who walks through our doors. Our team members are the heart of our...

  • Content Strategist, Luxury Retail Leader

    1 week ago

    Corte Madera, California, United States RH-USA Inc Full time

    Director of Sourcebook CopyAbout the Role:RH-USA Inc is seeking a seasoned Content Strategist to join our Brandy Copy Team. As a Director of Sourcebook Copy, you will lead a team of editors and collaborate with cross-functional partners to ensure accuracy and consistency across our sourcebooks.Key Responsibilities:Lead by Example: Live RH's Vision, Values,...

  • Customer Service Representative

    2 weeks ago

    Corte Madera, California, United States Total Wine & More Full time

    **About the Role**We are seeking a highly motivated and customer-focused individual to join our team as a Cashier at Total Wine & More. As a Retail Associate, you will be responsible for providing exceptional customer service by greeting and establishing relationships with customers while informing them of our products and services.The Ideal CandidateMust...

  • Sales Floor Assistant

    1 week ago

    Corte Madera, California, United States Total Wine & More Full time

    Join our dynamic team as a Sales Floor Assistant at Total Wine & More! As a key member of our sales team, you will be responsible for ensuring an exceptional shopping experience for our customers.About the RoleYou will be responsible for restocking shelves, maintaining store displays, and assisting customers with their purchases. Additionally, you will...

  • Retail Sales Associate

    1 week ago

    Corte Madera, California, United States Aritzia Full time

    As a Style Advisor at Aritzia, you will be part of a growing team that is committed to delivering exceptional client experiences. With a passion for fashion and a focus on providing outstanding customer service, you will play a key role in helping clients discover their personal style and build long-lasting relationships with our brand.Estimated Salary:...

  • Customer Experience Consultant

    1 week ago

    Madera, California, United States AlienVault Full time

    **Company Overview:** We are a dynamic company seeking a skilled Retail Sales Consultant to join our team. As a key member of our community, you will play a crucial role in creating memorable experiences for our customers.

  • Executive Assistant

    1 month ago

    Corte Madera, United States RH-USA Inc Full time

    Job Description RH is seeking a highly organized, proactive and resourceful Executive Assistant to provide exceptional support to our Chief People & Values Officer, who oversees key teams including Customer Experience, HR, Safety & Security and Facilities. In this role, you will be a trusted partner, orchestrating seamless administrative operations while...

  • Market Leader

    3 days ago

    Corte Madera, CA, United States Lucid Motors Full time

    Leading the future in luxury electric and mobility At Lucid, we set out to introduce the most captivating, luxury electric vehicles that elevate the human experience and transcend the perceived limitations of space, performance, and intelligence. Vehicles that are intuitive, liberating, and designed for the future of mobility. We plan to lead in this new...

  • Executive Assistant

    2 months ago

    Corte Madera, United States Recruiting Firm - Client Company Full time

    Job DescriptionJob DescriptionAn established, highly prestigious, and successful luxury goods company is seeking a bright and motived Executive Assistant to support one of their C-level executives in their growing Corte Madera office. The ideal candidate will possess skills in core executive tasks such as travel coordination and arrangements, schedule...

  • Real-Time Analyst

    4 weeks ago

    Corte Madera, United States RH-USA Inc Full time

    Job Description RH at its core is about taste, and we believe the idea of scaling taste is large and far-reaching. The Workforce Optimization Real-Time Analyst will have an immediate connection to Our Values: People, Service, Quality, and Innovation. This role will be responsible for monitoring inbound contacts via multiple channels and analyzing patterns...