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Operations Support

3 months ago

Auburn Hills, United States Primark Full time

Job Description

Support the store to create a safe customer and colleague environment. Conduct operational checks to enhance colleague and customer experience.

Reports to: EHS & Operations In-Store Lead / Store Manager

This role will:

* Support the Store Manager / EHS & Operations In-Store Lead with store operational and EHS tasks and act as a point of contact for EHS & Operations to help maintain a safe working environment for customers and colleagues. Support the store management team with proactively mitigating hazards, conducting training programmes and driving operational excellence

Key Responsibilities:

Sales & Customer Experience

* Print POS tickets to support Primark's Pricing policy
* Assist with inputting price adjustments on system
* Print units per hour measures for tills when needed to support Till Team Manager's understanding of resource requirements and effectiveness
* Support with customer queries with a view to resolving them in line with our customer promise

People

* Act as the point of contact in-store for Operations and EHS queries
* Actively cascade any Operations and EHS topics that arise to the store team
* Promote compliance to Operations and EHS policies and procedures
* Feedback and escalate to EHS & Operations In-Store Lead on Operations and EHS issues for resolution when required
* Listen and communicate effectively as part of a successful store team
* Demonstrate trust and mutual respect in all interactions with the store team
* Support with EHS training for new starters and refresher training for Retail Assistants when required

Operations / Cost Control

* Support the store management team to deliver operational excellence throughout the store and in line with 'The Way We Work' manual
* Update the Store Manager / EHS & Operations In-Store Lead on your daily / weekly activities along with any store deadlines
* Support with EHS activities in accordance with local guidelines
* Review DAN/WAN communications and action Operations and EHS tasks
* Understand and adhere to GDPR policies and procedures
* Input updates to systems and maintain stock file accuracy (e.g. Soiled & Damaged, New Life, kimball corrections, markdowns, delivery dockets, transfers in/out, balances and transvals)
* Raise maintenance repair work orders on PRIMMS system accordingly and liaise with the contractor, so the tasks are completed within agreed timeframes
* Support store management team by completing relevant contractor management paperwork
* Assist with reporting and resolving any technology repairs in a timely manner
* Manage the lost property (non-valuable) process
* Complete stationery orders for the store
* Order shop floor goods (not for resale)
* Support with routine self audits
* Order PPE to maintain sufficient stock of supplies for a safe working environment
* Check First Aid kits are stocked with relevant materials / supplies

Skills & Experience

* Desire to provide great colleague & customer experience
* Great people skills with an ability to build and maintain credible working relationships with colleagues
* Ability to effectively communicate, guide and support colleagues
* Planning and organisation skills with strong attention to detail
* Administrative and computer skills
* Positive, proactive and self-motivated

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