Service-Advisor
3 weeks ago
RESPONSIBILITIES
* Maintain Customer Service Index (CSI) rating as set by dealership service manager
* Responsible for the entire customer service experience from the service drive until vehicle is turned back over to the customer
* Schedule appointments and generate estimates
* Advise customers on the care of their vehicles and the value of maintenance in accordance with the manufacturer's specifications
* Effectively communicate to the customer the timeline of repair and maintenance
* Follow up with progress calls and/or emails to customers regarding any changes in the estimate or pick up time
* Document repair and maintenance changes on repair order in the approved manner
* Resolve customer complaints and questions
* Establish and maintain strong positive working relationships and loyalty with customers to encourage repeat and referral business allowing for long-term clientele
QUALIFICATIONS
* Minimum high school diploma or GED equivalent required
* Associate's degree (AA) or equivalent from two-year college or technical school preferred
* Trade school training and education preferred
* At least six months to one year automotive industry or related experience and/or training
* Broad knowledge of new vehicle technologies
* Excellent customer service skills
* Ability to be analytical and multi-task
* Ability to work with little supervision
* Self-motivated enthusiastic presence in a team environment
* Strong written and communication skills
* Consistent and stable work history
* Valid driver's license and clean driving record
* Professional appearance and work ethic
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