Customer Service Representative

4 days ago

Vineland, United States G.E. Mechanical Full time
G.E. Mechanical, LLC offers you more than just a salary and more of what makes life exciting and interesting. Beyond a competitive base salary with medical, vacation, holiday, and 401(k) benefits package. G.E. Mechanical offers you the opportunity to run your own projects, control the daily decisions that accompany any job and unlimited growth opportunities. Our team is our greatest assets. We want you to be the one who helps take us to the next level. If you're looking for more out of your career, for more out of life, then it's time to break-out of your comfort zone and apply today.

G.E. Mechanical LLC is a leading full-service mechanical contractor, headquartered in Vineland, NJ and serving all of Southern New Jersey. Family operated since 1984, G.E. Mechanical has provided a full range of refrigeration, HVAC, plumbing, drain cleaning, and environmental services to commercial and industrial customers.

**THIS IS A TEMPORARY POSITION FROM FEBRUARY - SEPTEMBER**

MONDAY - FRIDAY 9AM-5:30PM

POSITION OVERVIEW:

The Customer Service Representative's responsibility is to complete intake of customer information and coordinate internally to ensure proper work execution. Additionally, corresponding with technicians in "Real-time" to complete close out process to help maintain the quality of services to our customers.

RESPONSIBILITIES:
  • Answer phone calls for customer service requests; provide customers with the appropriate timing for when the technician will arrive onsite
  • Reference client service history for new work orders created to ensure proper authorization, credit limits/payment information/COD status, and identify any possible discrepancies
  • Provide hourly rates, pricing holds, and take payment information when applicable
  • Create, open, assign, and/or close work order requests
  • Real time updates via notes in each work order description
  • Review technician descriptions on completed work orders for overall literacy, grammar, and spelling
  • Correspond with technicians to ensure proper close-out of service calls prior to being dispatched to next call
  • Utilize GPS tracking software to run truck reports, cross reference ticket times, and provide system generated reports when required
  • Route calls to the appropriate departments/individuals
  • Maintain service department filing

MINIMUM QUALIFICATIONS:

Education/Experience:

2-3 years of customer service experience in a sales/office/corporate setting

Preferred Qualifications
  • High School diploma or GED
  • Construction/Mechanical/Service industry experience
  • Ability to work as a team player
  • Ability to multitask in a fast-paced environment
  • Verbal & written communication skills
  • Attention to detail and organization
  • Proficiency in Microsoft Word, Excel, & Outlook

*** REWARDING YOUR PERFORMANCE ***
  • Competitive salary, commensurate with experience
  • Company paid vacation and holidays
  • Company health care, vision, & dental benefits
  • 401k plan with Company match
  • Company paid life insurance
  • Education and training provided with monetary incentives available for education courses completed
  • Eligible for performance and company-based bonuses

G.E. Mechanical, LLC is an Equal Opportunity/Affirmative Action Employer with a strong commitment to the achievement of excellence and diversity among its workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or any other characteristic protected by law.

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