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Food Hall Supervisor- Citizens Market Atlanta

4 months ago

Atlanta, United States Legends Full time

The Role

The Food Hall Supervisor position is responsible for supporting all food and beverage operations.

Company Overview:

Legends is a holistic agency that specializes in delivering solutions for legendary brands. We approach each project with our 360-degree service solution. Our Global Planning, Global Sales, and Hospitality service solutions collaborate on every project to ensure success across each of our six verticals including professional sports, collegiate, attractions, entertainment, international, and conventions.

Our intellectual property is our people. It's our expertise that makes up Legends. We know what it's like to be on the team, business, or athletic department side, which drives our passion in creating solutions for our partners. Collectively, our leadership has over 300 years of experience in sales and sponsorship, analytics and valuation, hospitality and operations.

Responsibilities:

The Food Hall Supervisor position is responsible for supporting all food and beverage operations.

* Knowledgeable of POS system including voids, credit card issues, closing out procedures.
* Execution of opening and closing checklists.
* Assigning and managing stall assignments and breaks in conjunction with manager and chefs on duty.
* Communicate to management team via nightly Snapshot.
* Ensuring stalls are always stocked adequately and necessary cleaning and preparation occurs during down time.
* Work closely with the hourly staff to improve customer service in all assigned areas.
* Must maintain a friendly, positive attitude and a professional demeanor at all times.
* Maintain professional Food Hall image, including cleanliness, proper uniforms and appearance standards.
* Ability to interact with guests and staff in order to ensure guest satisfaction.
* Must have extensive knowledge of the food and beverage menus, specials and services offered.
* Provide guests with personal service and attention to detail that will exceed expectations.
* Maintain clean, neat and safe work areas.
* Assist in stall staffing, training and counseling of staff.
* Train, educate, and enforce responsible service of alcoholic beverages and evaluate compliance within corporate procedures.
* Enforce standards for service, sanitation, and product and food quality.
* Ability to interact with co-workers in order to assure compliance with company service standards.
* Supervise general cleaning tasks using standard products as assigned to adhere to health standards.
* Maintains a favorable working relationship and communicate effectively with all company employees, vendors and partners to foster and promote a cooperative and harmonious working climate which will be conducive to maximum employee morale, productivity, and efficiency/effectiveness.
* Keeps GM and AGM promptly and fully informed of all issue (i.e. problems, unusual matters of significance and positive events) and takes prompt corrective action where necessary or suggest alternative course of action
* Ensure a safe working and guest environment to reduce the risk of injury and accidents.
* Conducting accurate inventory at month end.
* Assist with management on catering events.
* Oversee execution of Uber Eats
* Able to organize time effectively, forward plan and prioritize tasks to ensure work load is balanced and urgent situations are dealt with immediately. Ability to multitask and delegate duties when necessary.
* Complete other duties as assigned by management.



Qualifications:

* College degree is preferred. Bachelor of Science degree in hotel/restaurant management is desirable. A combination of practical experience and education will be considered as an alternative.
* All applicants must be at least 18 years of age.
* Have a minimum of 3 years of hospitality experience.
* Proficient in the following dimensions of restaurant functions: food planning and preparation, inventory management, sanitation, service standards, staffing and employee management, payroll and financial reporting.
* Able to organize time effectively, forward plan and prioritize tasks to ensure workload is balanced and urgent situations are dealt with immediately. Ability to multitask and delegate duties when necessary.
* Ability to read, speak and write English language in order to interact with staff and guests, additional language skills would be a distinct advantage and benefit.
* A genuine interest and understanding in food and drink - wine and cocktail knowledge is essential.
* Must have excellent knowledge of food and beverage preparations, service standards, guest relations and etiquette.
* Ability to work long hours and flexible shifts including: mornings, nights, weekends and holidays.
* Ability to think on your feet and under pressure while maintaining a positive outlook and attention to detail.
* Must be punctual and dependable.
* Ability to lift and carry items weighing up to 50 pounds up and down stairs/ramps.
* Must have sufficient mobility to perform assigned production tasks including: constant reaching, bending, stooping, wiping, pushing and pulling for extended periods of time.
* Ability to perform under pressure effectively for extensive periods of time while maintaining professionalism.
* Knowledge of the appropriate table settings and service ware

Practice safe work habits, follow all safety policies and procedures and regulations, complete company-wide safety training and any additional job specific safety training.

Follow and encourage your team to follow all safety policies and procedures, including but not limited to looking for and reporting any unsafe work conditions, and complete company-wide safety training and any additional job specific safety training.

Report all safety incidents (injuries and illnesses) into the company's risk management system (Origami Risk) on the same day that the safety incident has been reported to you.

Legends is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, or genetic information.