Specialist, Quality Systems and Processes

1 month ago

Independence, United States CSA Group Testing & Certification, Inc. Full time
Employment Status:
Regular

Time Type:
Full time

BUILDING A WORLD CLASS TEAM STARTS WITH YOU

At the heart of CSA Group is a vision: making the world a better, safer, more sustainable place. It's been part of our mission for nearly one hundred years: from the first engineering standard for railway bridges developed in 1919, to more than 3,500 standards, codes & related products today.

Headquartered in Canada, with a global footprint of more than 30 labs and offices across Europe, Asia and North America, CSA Group tests, inspects and certifies a wide range of products - from every day househould items to leading edge technology-to meet exacting requirements for safety, performance and environmental impact.

Our employees take pride in making a difference in people's lives through the work that we do. We're looking for people like you to help make it happen.

Job Summary:

This role will lead or support the development, management and improvements of the technology systems and processes related to the quality management system (QMS), associated process tools and interrelated systems. Specific systems and processes requiring this role's support include document control systems, audit management systems, quality databases, intranet pages, and non-conformance and corrective action systems. This role will work closely with the Manager, Quality Systems and Processes to understand requirements, develop or redevelop processes, and implement the systems to achieve these processes. They will lead all or a portion of the defined change, in particular changes to technology systems.

Responsibilities:

Understanding the Business
  • Basic understanding of the TIC industry and the processes required to deliver TIC services
  • In-depth knowledge of CSA Technology systems and interaction between systems.
  • Works closely with peers within the Quality Management teams to understand quality systems-related metrics and data
  • Works closely with colleagues within other functions (Operations, Technical Management) to understand the metrics and data required to demonstrate strong quality risk controls

Working Well with Others
  • Ability to ask questions to understand system and process requirements and clarify directions.
  • Ability to recognize social styles and cultural norms and tailor communications accordingly
  • Ability to effectively lead a group of project stakeholders
  • Keeps line of communication open among all project stakeholders, tracking deliverables, milestones, and any decisions made regarding requests for change and outstanding items
  • Escalates to superiors when results, data and information from others are overdue
  • Occasional access to confidential information such as customer compliance status, audits, names of internal staff who have non-conformances, scores on annual audits
  • Provides guidance and training to users of systems and processes.
  • First contact for internal customers with inquiries/issues with processes or systems.

Delivering Results
  • Leads the development and improvement of the technology systems related to the QMS, including document control systems, audit management systems, quality databases, intranet page, and nonconformance and corrective actions systems
  • Leads and maintains the internal and external audit program scheduling.
  • Leads and maintains the coordination of the collection and presentation of QMS data for management and reporting purposes.
  • Supports the coordination of global QMS communications and change management activities
  • Accountable for the accuracy and quality of data, information and communication material related to quality systems and processes
  • Provides options and recommendations to decision-makers, coordinates responses and documents decisions.
  • Regularly develops improved methods for systems and processes in the delivery of regional and global TIC results.

Concern for Safety
  • Immediately reports hazards, near misses, incidents, observed unsafe acts and conditions.
  • Demonstrates safe behaviour and adherence to procedures
  • Completes all assigned training events

Education and Experience:
  • 2 year Post-secondary education in a field relevant to CSA Group's core business is required
  • Min 4 years of experience in data analytics, systems and process design and improvement
  • Experience with management systems, in particular, ISO Management System Standards and conformity assessment standards (e.g. ISO 17000 series standards) is an asset.

Skills:
  • Strong project management skills and ability to manage multiple tasks. Project Management experience and certification is an asset.
  • Excellent written and verbal communication skills and ability to communicate abstract topics to a wide range of audiences
  • Expert working knowledge of data analytics and presentations
  • Ability to work independently and in a group setting
  • High proficiency in Microsoft Office 365 applications, SharePoint, Power Platform, and project management, scheduling, and planning software (e.g. Smartsheet)
  • Experience with Intelex considered an asset

CSA Group is an Equal Opportunity Employer and is committed to diversity, equity, and inclusion. We prohibit discrimination and harassment of any kind based on any grounds stipulated by applicable laws. We are an organization where opportunities are based on skills and abilities, and differences are respected and valued. Please contact us at human.resources@csagroup.org if you require accommodation in the interview process.

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