![Piedmont Healthcare](https://media.trabajo.org/img/noimg.jpg)
Call Center Specialist, Evenings
4 weeks ago
Evening Shift: 3:00pm - 11:00pm
Job Summary:
Under direct supervision, answers all calls directed to Hospital's main number, Answering Service call forwarding lines, general information inquiries, and internal extensions. Efficiently, courteously, and accurately answers/relays call information, with priority given to emergencies. Utilizes computerized system for locating physicians, personnel, and patients. Serves as a major contact for all levels of personnel requiring on-call schedule information and access to off duty personnel. Will be involved in emergency and disaster preparedness situations.
Education:
High School Diploma or GED required.
Licensure/Certification:
N/A
Experience:
One (1) year of experience in a customer service environment required. Experience in a call center, switchboard, answering service, or message center with exposure to texting, paging, and Answering Service applications is preferred.
Knowledge, skills & abilities:
1. Typing 35 WPM required.
2. Working knowledge of personal computers and Windows based operating system.
3. Proficient with Word and Excel.
4. Ability to read, interpret, and apply written instructions.
5. Excellent verbal and written communications skills.
6. Exhibits understanding of difference between external, Answering Service and internal (departmental) calls in properly transferring calls, relaying messages, paging requested physicians or distributing information.
7. Demonstrates understanding of on-call schedules and contact methods.
8. Ability to maintain courteous and positive behavior in the face of repetitious and stressful challenges such as those encountered in a customer service setting.
9. Interpersonal skills which allow for group decision making, cooperation and understanding.
Physical Demands:
Must be able to sufficiently hear, interpret, and relay information given by callers to result in accurate call activity (i.e. transfer, message, provide room number, etc.). Sits in front of computer screen for their full shift. Requires manual dexterity sufficient to meet typing requirement. Must wear headset throughout shift assignment.
Work Environment:
Sits in a clerical setting with up to a maximum of 20 co-workers occupying the same room. Controlled work environment requires employee to not leave their seat without prior knowledge of a supervisor or co-workers. Conversations or other non-work related activity may be restricted based on call volumes. Noise level is controlled. Employee and customer conversations are monitored and recorded. May experience fluctuation in room temperatures. Emergency situations may cause high levels of stress. Manual dexterity associated with typing and keyboard manipulation. This is a 24 hour a day essential department. Flexibility with work hours is a must. Schedules may be changed and not permanent in most cases
-
Call Center Specialist, Evenings
2 months ago
Augusta, United States Piedmont HealthCare Full timeEvening Shift: 3:00 pm - 11:00 pm Job Summary: Under direct supervision, answers all calls directed to Hospital's main number, Answering Service call forwarding lines, general information inquiries, and internal extensions. Efficiently, courteously, Call Center Specialist, Customer Service, Call Center, Specialist, Technology, Healthcare
-
Call Center Specialist, Evenings
2 weeks ago
Augusta, Georgia, United States Piedmont Healthcare Full timeEvening Shift: 3:00pm - 11:00pmJob Summary:Under direct supervision, answers all calls directed to Hospital's main number, Answering Service call forwarding lines, general information inquiries, and internal extensions. Efficiently, courteously, and accurately answers/relays call information, with priority given to emergencies. Utilizes computerized system...
-
Call Center Representative
4 weeks ago
Augusta, United States 116508 Innovation At Work Full timeJob DescriptionJob DescriptionDescription:Essential Duties & Responsibilities (included but not limited to)The candidate shall possess the ability to operate a switchboard with speed and accuracy. Ability to supervise subordinates. Ability to handle moderately complex clerical duties. Ability to deal effectively with department employees by telephone....
-
URBN Call Center Service Representative
1 month ago
Augusta, United States Urban Outfitters , Inc. Full timeAs a URBN Contact Center Representative, your primary responsibility is to enhance our customer's journey through the ordering process and provide high-level customer support on existing orders. To be successful in this role, you will need to accept Representative, Call Center, Service, Customer Experience, Retail
-
Customer Service Call Center
3 weeks ago
Augusta, United States Performance Foodservice Full timeCompany DescriptionPerformance Foodservice, PFG's broadline distributor, maintains a unique relationship with a variety of local customers, including independent restaurants and hotels, healthcare facilities, schools, and quick-service eateries. A team of sales reps, chefs, consultants and other experts builds close relationships with each customer,...
-
Customer Service Call Center
4 weeks ago
Augusta, United States Performance Foodservice Full timeCompany DescriptionPerformance Foodservice, PFG's broadline distributor, maintains a unique relationship with a variety of local customers, including independent restaurants and hotels, healthcare facilities, schools, and quick-service eateries. A team of sales reps, chefs, consultants and other experts builds close relationships with each customer,...
-
Customer Service Call Center
2 weeks ago
Augusta, United States Performance Foodservice Full timeJob Description:Position is located in Augusta, Maine.Schedule:Sunday 10a-5pMonday - Thursday 8a-5p$17.50-$19.00 dependent on experienceWe are looking for someone with demonstrable customer centric attitude and professional demeanor. Must be proficient in MS Office suite – Outlook, Word & especially Excel in a SharePoint environment.We Deliver the...
-
Customer Service Call Center
2 weeks ago
Augusta, United States Performance Foodservice Full timeJob Description:Position is located in Augusta, Maine.Schedule:Sunday 10a-5pMonday - Thursday 8a-5p$17.50-$19.00 dependent on experienceWe are looking for someone with demonstrable customer centric attitude and professional demeanor. Must be proficient in MS Office suite – Outlook, Word & especially Excel in a SharePoint environment.We Deliver the...
-
URBN Call Center Service Representative
2 weeks ago
Augusta, United States URBN Full timeLocation: This position is located at 220 Bobby Jones Expressway, Augusta, Georgia, 30907 United States Role Summary: As a URBN Contact Center Representative, your primary responsibility is to enhance our customers journey through the ordering process and provide high-level customer support on existing orders. To be successful in this role, you will need to...
-
Prn Medical Business Office Specialist
2 weeks ago
Augusta, United States Augusta Surgical Center Full time**Introduction**: Do you have the career opportunities as a PRN Medical Business Office Specialist you want with your current employer? We have an exciting opportunity for you to join Augusta Surgical Center which is part of the nation's leading provider of healthcare services, HCA Healthcare. The hours needed for this position will flex between 5:30 AM and...
-
Simulation Specialist
2 weeks ago
Augusta, United States University of Maine Full timePosition Title: Simulation Specialist Campus: UMA Augusta Department: Nursing - ANURS Bargaining Unit: UMPSA Salary Band/Wage Band: 03 Work Schedule: Monday - Friday, 8:00 AM - 5:00 PM, evenings and weekends as necessary **Location**: Augusta ME Statement of Job: The University of Maine at Augusta is seeking applicants for the full-time position of...
-
Family Peer Specialist
2 weeks ago
Augusta, Maine, United States Crisis and Counseling Centers Full timeG.E.A.R. Parent Network is currently looking for a Family Peer Specialist to work in Kennebec, Somerset, Oxford, Androscoggin, York, or Cumberland County. The Family Peer Specialist (FPS) supports, educates, role models and encourages parents/caregivers to move toward self-advocacy in the attainment of their own, culturally-specific life goals for themselves...
-
Peer Support Specialist
3 weeks ago
Augusta, United States Motivational Services, Inc. Full timeMotivational Services Inc. (MoCo) defines “Peer” as a person who has personally experienced challenges maintaining mental health, which may include recovery from substance use and/or life challenges. A Peer Support Specialist is willing to self-identify on that basis and effectively shares about their personal lived experience in a way that fosters a...
-
Family Peer Specialist
2 weeks ago
Augusta, United States Crisis and Counseling Centers Full timeG.E.A.R. Parent Network is currently looking for a Family Peer Specialist to work in Kennebec, Somerset, Oxford, Androscoggin, York, or Cumberland County. The Family Peer Specialist (FPS) supports, educates, role models and encourages parents/caregivers to move toward self-advocacy in the attainment of their own, culturally-specific life goals for themselves...
-
Doughnut Specialist
1 week ago
Augusta, United States Krispy Kreme Full timeIf you love spreading joy, then this position is for you! Our Doughnut Specialist team members are the face of Krispy Kreme in our shops. You will get to enjoy interactions with our customers and inspire customer wonder by serving them our delectable doughnuts. Doughnut Specialists also ensure that our stores are well-ordered and inviting. **What will you...
-
Billing Support Specialist- Commercial
4 weeks ago
Augusta, United States WoW.com Full timeFor remote positions, employees can sit in one of the following states: AL, FL, GA, MI, SC. Please only apply if you are able to live and work full-time in one of the states listed above; your application will not be considered or reviewed if you live outside of these states. State locations and specifics are subject to change as our hiring requirements...
-
Billing Support Specialist- Commercial
2 weeks ago
Augusta, Maine, United States WideOpenWest Finance, LLC Full timeFor remote positions, employees can sit in one of the following states: AL, FL, GA, MI, SC. Please only apply if you are able to live and work full-time in one of the states listed above; your application will not be considered or reviewed if you live outside of these states. State locations and specifics are subject to change as our hiring requirements...
-
Placement Specialist
3 weeks ago
Augusta, United States The Fedcap Group Full timeJob Description Families Forward, member of The Fedcap Group, is looking for a mission-driven, outgoing and professional individual to become a Placement Specialist! This person will build and maintain relationships with employers and non-profits which offer volunteer and/or employment opportunities for program participants. The Placement Specialist role is...
-
Data Specialist/Product Specialist
1 week ago
Augusta, United States State of Maine Full timeData Specialist/Product Specialist (Hybrid) Work Location: Onsite part time for the first 3 months, them a hybrid schedule will be determined. Client Location: Augusta-Maine Job Description Top 3 Skills: Data Analisys SQL Queries Application Testing. This Product Specialist 2/Data Specialist position is part of the Health Inspection Program (HIP) within the...
-
Data Specialist/Product Specialist
2 weeks ago
Augusta, United States State of Maine Full timeData Specialist/Product Specialist (Hybrid)Work Location: Onsite part time for the first 3 months, them a hybrid schedule will be determined.Client Location: Augusta-MaineJob DescriptionTop 3 Skills:Data AnalisysSQL QueriesApplication Testing.This Product Specialist 2/Data Specialist position is part of the Health Inspection Program (HIP) within the Maine...