Director of Physician Operations
4 weeks ago
JOB PURPOSE:
Directs and supports the day to day operational policies, objectives and initiatives of multiple hospitalbased departments across the system as assigned. Implements and oversees operational activities and
programs to ensure the attainment of the business plans. Develops, organizes, implements and evaluates
department operations in accordance with Physician Enterprise and hospital policies and procedures.
Ensures that each department maintains efficient operations and works collaboratively with physician
leaders to manage overall operations of assigned departments and specialties.
KEY RESPONSIBILITIES:
1. Ensures that each hospital-based department follows Physician Enterprise policies and procedures;
adheres to all Piedmont Healthcare Corporation policies and procedures and local, state and federal
laws, rules and regulations; and maintains all DNV standards.
2. Participates in the process of interviewing, hiring, training, appraising, handling corrective actions,
addressing complaints and resolving problems of managers.
3. Monitors the submission of timely, accurate and complete reports and information to appropriate
offices.
4. Works with local physicians and managers to ensure the maximization of professional services
reimbursement.
5. Manage personnel and promote cohesiveness within departments, resolves conflicts and
performance issues with APPs, serves as liaison between the practices and other clinical and
administrative components of Physician Enterprise, and intervenes as necessary if problems or
disputes continue.
6. Researches and reviews reports for unusual operational practices, remains current with coding and
insurance practices so as to be able to provide a resource to managers concerning requirements.
7. Serves as the primary liaison with other areas of Physician Enterprise to improve efficiencies, simplify
procedures, and increase productivity.
8. Prepares reports and analysis reflecting progress, adverse trends and appropriate recommendations
or conclusions for improvements or course corrections.
9. Meets regularly with the physicians, APPs and managers to bring them up-to-date on activities and
new policies and to discuss problems and opportunities.
10. Partners with specialty Chiefs to identify opportunities for program growth and system expansion.
11. Partners with executive leadership to develop proformas for provider growth within assigned
departments or as part of acquisitions at new facilities.
12. Oversee physician and APP recruitment and assists with provider retention efforts.
13. Develop, implement and monitor department budgets including analyzing financial impact of changes,
forecasts and expenditures.
14. Evaluate provider productivity and identify and implement ways to improve when necessary.
15. Meet regularly with hospital executive teams to provide updates on departments such as practice
strategy, financial performance and quality metrics while acting as liaison between Physician
Enterprise and each facility.
16. Assists in contract management for employed physicians and service agreements with non-Piedmont
entities.
KNOWLEDGE, SKILLS, ABILITIES
* Proficiency with the following computer applications is required: Practice Management System
Tableau, EPIC, Outlook Email, Kronos Timekeeping, Microsoft Excel, PowerPoint and Word.
* Knowledge of continuous quality improvement principles and practices, and of customer service
standards and procedures.
* Knowledge of current leadership, management, cost control and performance improvement concepts
and practices.
* Knowledge of computer skills, clinical applications, practice management software, and medical
billing and collections procedures.
* Knowledge of managed care and medical terminology and of the financial aspects of managed care
plans.
* Ability to participate in implementing organizational strategies to address opportunities to improve the
delivery of services.
* Ability to work effectively with a wide range of constituencies in a diverse community.
* Ability to work autonomously and use independent judgment.
* Ability to creatively operate in a team environment, to pay attention to details, and to multi-task.
* Ability to examine and re-engineer operations and procedures, formulating policy, and develop and
implement new strategies and procedures.
* Ability to develop and deliver presentations, and to communicate effectively and convincingly before
groups of management, physicians and other staff of the organization, as well as internal and external
customers.
* Ability to read and interpret document such as safety rules, operating and maintenance instructions
and procedure manuals.
Disclaimer
The above information is intended to describe the general nature and level of work being performed by
people assigned to this job. It is not intended to be an exhaustive list of responsibilities, duties and skills
required of personnel so classified
MINIMUM EDUCATION REQUIRED:
Bachelor's degree from a recognized college or university in business administration, healthcare
administration or a closely related field is required.
MINIMUM EXPERIENCE REQUIRED:
Five (5) years of progressively responsible work experience in strategic healthcare operations or
supervising or managing a physician office practice is required.
Six (6) years of progressively responsible work experience in a healthcare practice management setting
may be substituted for the educational requirement.
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