Assistant Call Center Manager

4 weeks ago

Prior Lake, United States Shakopee Mdewakanton Sioux Community Full time

Come join our premier casino resort and entertainment destination as an Assistant Call Center Manager In this role you will lead our Call Center Team ensuring that every guest has a memorable experience getting the information they are seeking. Enjoy weekly pay, on-site clinics, and health benefits.

Job Overview: Manages staff and activities of the Call Center to ensure a pleasant guest experience and efficient and effective provision of services. Applies high guest service standards. Works closely with Revenue Strategy Manager, Hotel Yield Supervisor, and related departments in regards to hotel occupancy and system analysis.

Outstanding Benefits & Awesome Perks: Enjoy competitive weekly pay, outstanding benefits and advancement opportunities. Generous benefits include medical, dental, life and disability insurance, onsite medical clinics and pharmacy, 401(k) retirement plan, paid time off, wellness programs and more. Plus, take advantage of perks like discounts on childcare, fuel, bus passes and fitness membership, free uniforms, free uniform cleaning and tuition reimbursement.

Who We Are: Mystic Lake Casino Hotel and Little Six Casino are owned and operated by the Shakopee Mdewakanton Sioux Community (SMSC). SMSC has a diverse collection of enterprises on its lands in Prior Lake and Shakopee, Minnesota. From Mystic Lake Casino Hotel, Little Six Casino, and Mystic Lake Center to natural grocery stores and fitness centers, our enterprises help drive the local economy.

SMSC has donated more than $350 million to organizations and causes and has contributed millions more to regional governments and infrastructure such as roads, water and sewer systems, and emergency services. The SMSC is the largest philanthropic benefactor for Indian Country nationally and one of the largest charitable givers in Minnesota.

We are committed to inspiring possibilities, fostering meaningful connections and creating memorable experiences for our guests. We welcome all voices and encourage innovation. We're always looking for talented people to join our community. You'll be part of a fun, connected team that values your skills and supports you as you grow. Stay connected with us at mysticlake.com/careers.

Job Requirements:

Reflects MINIMUM EDUCATION, TRAINING, CERTIFICATION and EXPERIENCE required in order to meet the expectations of this job:

* A combination of post-high school education and/or call center or hotel experience to equal five years, including a minimum of one year supervisory experience.
* Experience and knowledge of hotel-specific software.
* Must be able to read, write and speak English clearly.
* Assists manager in budget preparation and maintenance, forecasting and reconciling revenue. Responsible for department expenses according to budget/re-forecast

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