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Associate Director, Specialty Pharmacy Operations
4 months ago
SUMMARY
Responsible and accountable for all operational issues within a defined territory. Shall be readily accessible to pharmacy staff and participate in departmental long-range planning. Demonstrate leadership and commitment to total quality management, including customer satisfaction and performance improvement. Adhere to and support all departmental policies, procedures, and initiatives.
ESSENTIAL FUNCTIONS
(Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)
MANAGERIAL RESPONSIBILITIES:
* Oversees store business operations within the assigned territory, including financial responsibility and accountability. Manages P&L/financials, including expense control.
* Participates in specialty pharmacy accreditation activities and ensures pharmacy staff completes all training requirements.
* Manages subordinate employees, including but not limited to Pharmacist-In-Charge (PICs).
* Interviews potential candidates for open subordinate positions; makes hiring decisions as necessary.
* Provides clear goals and ensures appropriate access to training, coaching, and feedback. Ensures effective formal and informal performance management.
* Appraises subordinate's performance through a formal review process on an annual basis as designated by Human Resources.
* Corrects behaviors and disciplines employees as necessary.
* Addresses escalated complaints and resolves issues.
* Applies good business process techniques and manages execution through key performance metrics and indicators.
* Oversees relocations, remodels, new store openings, and closings.
* Participates in mid to long-range strategic planning for business.
* Performs duties in accordance with established SOPs and aligned with the core values of the company in the best interest of our customers.
* Develops and mentors PIC's, managers, and others for professional development and succession planning.
* Ensures prompt and smooth implementation of new pharmacy programs and ensures their continued execution.
* Ensures proper staffing levels in pharmacies and schedules temporary staff as needed.
* Other duties as assigned.
OVERSIGHT OF PHARMACY EMPLOYEES AND FACILITIES:
* In the temporary absence of the Pharmacist-In-Charge, serves in the capacity of supervising Pharmacist.
* Responsible for the overall safety and security of the pharmacy facilities and its operations.
* Ensures organizational and store compliance with Federal, State, and local laws and accreditation standards as well as company policies and procedures.
* Reviews and monitors dispensing incidents.
* Accountable for Loss Prevention activity, including investigations of unexplained losses; monitors for LP compliance. Oversees and audits physical inventories at each site.
BUSINESS DEVELOPMENT:
* Sets goals, strategies, and expectations for retention of existing business and achieving growth imperatives.
* Oversees operational implementation of new business contracts, including 3rd party, manual, and 340b programs.
EDUCATION AND EXPERIENCE
Required:
* Pharm.D. or BS Pharmacy degree from an accredited college of pharmacy.
* Must possess a current Pharmacist license in good standing in the state of residence.
* 5+ years combined experience in retail, specialty, or mail-order pharmacy management.
Preferred:
* Multi-site management experience.
* Clinical and Quality improvement experience.
* Thorough knowledge of pharmacy operations, workflow, pharmaceutical care, and pharmacy benefit management practices.
COMPETENCIES
* Must be willing to travel for the position.
* Strong leadership skills.
* Strong financial and business acumen.
* Ability to assess process efficiency and implement process improvement.
* Ability to work collaboratively and align the team to achieve corporate initiatives.
* Able to adapt to change and support and promote others to adapt and embrace new ways of doing things. Able to challenge the status quo and contribute to the implementation of best practices.
* Demonstrates competency in specialty disease states and service models, including but not limited to Transplant, Hepatitis C, HIV, Autoimmune, Oncology, etc.
* Comprehends federal, state, and local laws and regulations applicable to the practice of pharmacy.
* Proficiency with workflow concepts relating to the practice and operations of retail, specialty, or mail pharmacy.
* Shows full understanding of controlled substance rules and regulations as dictated by the Drug Enforcement Agency, as well as state and local laws and regulations.
* Detailed understanding of REMS programs relevant to specialty pharmaceutical products.
* Has sufficient knowledge, training, and expertise in pharmacotherapeutics to oversee the pharmacy patient management program.
* Possesses leadership skills and abilities:
* Time management and organizational skills;
* Professionalism;
* Communication skills, both oral and written;
* Ability to prioritize effectively;
* Ability to delegate effectively;
* Friendly and caring demeanor.
