Switchboard Operator, per diem

3 weeks ago


Sellersville, United States Grand View Hospital Full time

Responsibilities

Under general direction of the Business Office Manager, the Switchboard Operator relays incoming, outgoing and inter-office calls and performs miscellaneous hospital communications/clerical duties as well as Business Office clerical duties.

Essential Functions:

* Utilizes appropriate verbal communications skills when conversing with patients and other persons, both on the phone and in person, to convey a high level of personal attention and promote customer satisfaction.
* Maintains confidentiality of patient information in all communication methods by strictly adhering to Hospital Confidentiality of Information policies.
* Promotes efficient and accurate processing of patient and department information by utilizing good communication skills among the Department Manager, PBX Coordinator, as well as other Hospital personnel.
* Notifies the Department Manager or PBX Coordinator immediately of any problems involving patient complaints, communication system or problems
* Answers calls, within reasonable amount of time, using good communication skills, and connects caller with proper party in order to expedite Hospital communications.
* Pages authorized personnel over the intercom system or through individual pagers; announces close of visiting hours and other notifications; i.e., fire alarms and Code 9.
* Records all transactions in a clear and accurate manner to provide for efficient retrieval of information in order to collect monies due in a timely manner.

Qualifications

Education and Experience:High School Diploma/GED, required Benefits:• 403B• Pension Plan• On-site discounted Child Care Center• Free Life Insurance• Free Parking

Responsibilities Per diem as needed, 7:00 am - 3:15 pm



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