Client Service Representative

4 weeks ago

Cape May Court House, United States VCA Animal Hospitals Full time

JOIN OUR FAMILY

Are you looking to join a team that values your ability to make personal connections? Are you eager to provide a compassionate first contact to pet parents in need? Do you want to advance your skills in a supportive environment? If so, we would love to connect with you

VCA Abri Animal Hospital, in Cape May Court House - NJ, is seeking a talented individual to join the team as a full time Veterinary Client Service Representative. Experience is preferred, but willing to train the right candidate. Our hospital has been caring for the pets of Cape May County NJ for over 30 years. We believe in providing the best possible care to our patients and make client communication a priority. Our tight knit community is a great place to call home. Whether you enjoy the busy summer tourism season, or the quiet of fall and winter, our community has a little bit of everything. Many of us can be found at local breweries & wineries, restaurants, and community events during our time outside the hospital.

Why join the VCA Abri Family?

We are passionate about supporting our veterinary professionals and are committed to your continuing education and personal career development. At VCA Animal Hospitals, we are committed to equity, inclusion, and diversity and strive to be a place where a talented mix of people want to come, stay, and do their best work. We support a work environment where you can focus on your career, happiness, and the patients you serve.

Some of the benefits we offer:

* Access to the people and financial resources of a large veterinary community
* Growth & leadership opportunities
* Career development programs
* Veterinary Technology degree tuition support and scholarships
* Veterinary Technician license reimbursement
* Medical, dental & vision insurance
* Generous hospital discounts and product discounts
* Employer-paid life, long- and short-term disability insurance
* Paid vacation and sick time
* Paid parental leave
* 401(k)
* Free mental health resources and wellness subscriptions (Headspace)
* Referral bonuses
* Competitive wage
* Opportunities to give back through strong Shelter partnerships and VCA Charities
* Full-time and Part-time positions available

Why We Want You

As a member of the VCA team, you will help create and maintain a positive, low-stress atmosphere for our clients and patients. Your mission will be to win the confidence of every pet parent-by delivering an outstanding client experience-so we can provide exceptional care to every patient.

Whether you are a seasoned Veterinary Receptionist or Assistant, we want you to use the knowledge that you've invested your time and talent in. The skills that will be utilized include, but are not limited to:

* Customer service functions, including: greeting visitors, answering telephones, and guiding clients and their pets to exam rooms.
* Scheduling and confirming appointments.
* Placing outbound calls for follow-ups and reaching out to prospective clients.
* Presenting and explaining fees, including processing payments.
* Recommending, selecting, and obtaining products and services, including prescriptions.
* Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control).
* Managing medical records, charts, reports and correspondence.
* Hospital maintenance (including removal of animal waste) and ensuring that facility is neat and clean at all times-both inside and outside.
* Pharmacy and medication administration
* Lab sample collection and processing
* Diagnostic imaging
* Medical recordkeeping

The salary range for this position is $15.25 - $16.25 / hour

Ready to grow with a collaborative and supportive team? Apply now- We look forward to hearing from you

If you are a current associate, you need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.

Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more

The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development).

We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com.

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