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Customer Service Representative

4 months ago

Cape May Court House, United States Celtic Air Full time
Job DescriptionJob Description

Why work for us? Celtic Air has been serving the Cape May County area for more than 2 decades. We have a strong company culture and low turnover. We believe that teamwork and communication are key factors for a happy, healthy work environment. As experts in our field, we are heavily invested in training our team. We have found that the best way to provide great customer service is to have a team that is satisfied with the work they do If you're ready to settle into a solid, long-term position where what you do matters and your contributions are acknowledged, then we'd like to hear from you To learn more, please visit our website at: www.celticair.com

What we offer:

  • Medical (employer covers all but $15.00 for the employee per week with optional family coverage based on current insurance rates)
  • Dental
  • Vision
  • Long-term and short-term disability insurance
  • Life Insurance
  • Paid Vacation
  • 6 Paid Holidays
  • 401k
  • Company Phone and Tablet
  • Company Uniform
  • Paid Training Days
  • Career Advancement Opportunities
  • Tuition Reimbursement
  • We offer in-house training through our trade school We have an Installer class online through the manufacturing companies
  • We partner with an outside University - to teach technical and soft skills training
  • Every year, we participate in numerous parades - you can bring your family and kids to participate with us
  • Spiffs and bonus program- paid out monthly

Pay Range: $19.00/hr to $23.00/hr depending on experience

Job Duties:

  • Answer and route all incoming calls
  • Setting up and scheduling service calls
  • Assist Service Dispatcher
  • Interact with customers via telephone, email, or in-person to provide support and information on products or services
  • Maintains customer accounts and records of customer interactions
  • Other duties as assigned

Requirements:

  • Familiar with the geographical area
  • Strong problem-solving skills with the ability to multi-task
  • Proficient in MS Office and other computer systems
  • Ability to use a multi-phone line system
  • Career-driven with the desire to move up in the organization
  • Energetic personality
  • Previous HVAC industry experience preferred
  • Experience in Service Titan preferred