Client Experience Coordinator

1 month ago

New York, United States Richemont Full time

Located in the serene setting of the Vallée de Joux, our Home of Fine Watchmaking offers a unique sense of belonging. It is here, inspired by the exceptional landscapes of the Jura Mountains, guided by an unquenchable inner fire, that La Grande Maison gets its soul. This spirit has powered the creation of more than 1,200 calibres since 1833 and made Jaeger-LeCoultre the Watchmaker's Watchmaker.

At Jaeger-LeCoultre Americas, we are proud to employ talent from many different backgrounds, experiences, and identities. We believe that when diversity and inclusion are fully embraced and empowered, creativity and knowledge emerge to deliver excellence. We continue to work towards creating a workforce that represents the diversity of our clients and our communities.

Client Experience Coordinator

Jaeger-LeCoultre | New York, NY

HOW WILL YOU MAKE AN IMPACT?

Jaeger-LeCoultre is looking for professionals to support the execution of the client experience strategy and identify improvements in the boutique. As an Ambassador of the Maison, you are expected to uphold the values and standard of Jaeger-LeCoultre, and together with the boutique team create memorable experiences for the clients by touching on all elements of an individually tailored boutique journey.

.

Client Experience

* Create exceptional client experiences
* Deliver an exceptional welcome to every client upon entry and ensure outstanding hospitality throughout the client visit
* Supporting the boutique environment based on the needs of the team/client
* Utilize the rich history and storytelling of Jaeger-LeCoultre to enhance the client experience
* Assist the Sales associated in delivering impactful and lasting experiences
* Assist Clients with service requests, repair drop off and pickup
* Support the boutique team with client development activities, including data entry and reporting
* Provide assistance to the team front-of-house and back-of-house activities to facilitate seamless client experiences (e.g., running product, gathering sales accessories, gift wrapping, client data capture.)
* Provide exceptional hospitality to the client, which including food and beverage service.

Boutique Operations

* Ensure that flow of boutique traffic
* Support the upkeep and appearance of the boutique
* Assist boutique team with the management of the boutique supplies, including the replenishment of the hospitality areas
* Partner with boutique team to ensure proper movement of product in/out of the boutique - shipments, transfers, consignments, while following the correct procedure.
* Assist with daily inventory counts and participate in daily opening/closing
* Assist with organization and tracking of client experience tools such as food and beverage and gifts.

Maison/Industry Knowledge

* Develop a deep and fundamental knowledge of Jaeger-LeCoultre heritage and values.
* Understand and comply with security and operational procedures
* Gather industry insights and news from the community and competition

Sales Achievement

* Assist teams in Sales when needed and appropriate
* Client outreach and follow-up area maintained

WHAT ABOUT YOU?

* Previous experience in luxury retail, service or hospitality industry
* Strong understanding of Customer Service needs and customer priorities.
* Excellent computer skills, SAP knowledge is a plus
* Additional language skills are a plus
* Excellent interpersonal and communication skills are required
* Strong understanding of Customer Service needs strong attention to detail with the ability to manage multiple tasks simultaneously and with precision
* Self-starter with team-player approach
* Collaborative approach with the ability to foster team spirit with a "can do" attitude
* Must be available to work retail hours including weekends

WHY JOINING US?

You are our best asset. By joining Jaeger-LeCoultre, a whole world of opportunities will open to you Transmission of knowledge is the very soul of what we do: you will access a customized training program. As a Maison, we work tirelessly to manage our environmental footprint and create a positive impact on society through our collective effort. Learn more about our Sustainability commitments in our program " Make Our Time Better ".

Richemont offers a generous compensation and benefits package for eligible employees. Only candidates selected for further consideration will be contacted.

We Offer

We care about our associates health and wellbeing and offer a comprehensive benefits program to support you and your loved ones. Our core benefits include medical, dental, and vision programs. Health savings and flexible spending accounts are available to support your financial needs, along with access to the employee assistance program for you and your household members. The company offers income protection solutions including life insurance, disability benefits, and 401(k) with employer match. Understanding the importance of wellness and work-life-balance, our package includes a wellness reimbursement benefit and paid time off. We also encourage associates to give back to their local community by using their volunteer time off days to support important initiatives that drive change.

At Richemont, We Craft the Future

Expected Salary Range: $23 - $26

Salary will be negotiated based on relevant skills and experience

LEARN MORE ABOUT LIFE AT JAEGER-LECOULTRE

careers.jaeger-lecoultre.com

Nearest Major Market: Manhattan

Nearest Secondary Market: New York City

  • Client Experience Coordinator

    1 month ago

    New York, New York, United States Richemont Full time

    At Cartier North America, we are proud to employ talent from many different backgrounds, experiences, and identities. We believe that when diversity and inclusion are fully embraced and empowered, creativity and knowledge emerge to deliver excellence. We continue to work towards creating a workforce that represents the diversity of our clients and our...

  • Client Experience Coordinator

    22 hours ago

    New York, New York, United States Richemont Full time

    At Cartier North America, we are proud to employ talent from many different backgrounds, experiences, and identities. We believe that when diversity and inclusion are fully embraced and empowered, creativity and knowledge emerge to deliver excellence. We continue to work towards creating a workforce that represents the diversity of our clients and our...

  • Client Experience Coordinator

    1 week ago

    New York, United States New York Kids Club Full time

    Apply Job Type Full-time Description At NY Kids Club & NY Preschool, our mission is to provide an exceptional and enriching experience for families. We are seeking a dedicated Client Experience Coordinator who will play a vital role as they wow and educate prospective families about our brand and mission. In this role, you will oversee the enrollment...

  • Client Experience Coordinator

    15 hours ago

    New York, United States New York Kids Club Full time

    Apply Job Type Full-time Description At NY Kids Club & NY Preschool, our mission is to provide an exceptional and enriching experience for families. We are seeking a dedicated Client Experience Coordinator who will play a vital role as they wow and educate prospective families about our brand and mission. In this role, you will oversee the enrollment...

  • Client Experience Coordinator

    1 week ago

    New York, United States New York Kids Club Full time

    Job DescriptionJob DescriptionDescription:At NY Kids Club & NY Preschool, our mission is to provide an exceptional and enriching experience for families. We are seeking a dedicated Client Experience Coordinator who will play a vital role as they wow and educate prospective families about our brand and mission. In this role, you will oversee the enrollment...

  • Client Experience Coordinator

    1 day ago

    New York, United States New York Kids Club Full time

    Job DescriptionJob DescriptionDescription:At NY Kids Club & NY Preschool, our mission is to provide an exceptional and enriching experience for families. We are seeking a dedicated Client Experience Coordinator who will play a vital role as they wow and educate prospective families about our brand and mission. In this role, you will oversee the enrollment...

  • Client Coordinator

    1 week ago

    New York, United States Matthews International Full time

    SGK is a global packaging and brand experience company. From idea to implementation, we deliver packaging solutions and brand experiences that give brands the freedom to speak louder, scale faster and grow stronger. We simplify marketing and amplify brands to deliver value. SGK is a Matthews International company. POSITION SUMMARY The Client Coordinator...

  • Client Coordinator

    1 day ago

    New York, United States Matthews International Full time

    SGK is a global packaging and brand experience company. From idea to implementation, we deliver packaging solutions and brand experiences that give brands the freedom to speak louder, scale faster and grow stronger. We simplify marketing and amplify brands to deliver value. SGK is a Matthews International company. POSITION SUMMARY The Client Coordinator...

  • Client Coordinator

    1 week ago

    New York, United States SGK, INC Full time

    SGK is a global packaging and brand experience company. From idea to implementation, we deliver packaging solutions and brand experiences that give brands the freedom to speak louder, scale faster and grow stronger. We simplify marketing and amplify brands to deliver value. SGK is a Matthews International company.  POSITION SUMMARYThe Client Coordinator...

  • Client Coordinator

    6 days ago

    New York, United States SGK, INC Full time

    SGK is a global packaging and brand experience company. From idea to implementation, we deliver packaging solutions and brand experiences that give brands the freedom to speak louder, scale faster and grow stronger. We simplify marketing and amplify brands to deliver value. SGK is a Matthews International company.  POSITION SUMMARYThe Client Coordinator...

  • Client Experience Manager

    1 month ago

    New York, United States LuisaViaRoma Full time

    **Company Background** LuisaViaRoma is an industry leader & innovator that has its roots as a luxury retailer dating to the early 1900s. LuisaViaRoma has been a dominant player in the true luxury segment of multi-brand e-commerce since it started its digital program in 1999, serving upwards of 1 million users from more than 200 countries. In April 2024,...

  • Client-Services Coordinator

    1 month ago

    New York, United States Howard L. Zimmerman Architects & Engineers, DPC Full time

    Job DescriptionJob DescriptionSalary: The Client Services Coordinator is responsible for facilitating all phases of the company’s proposal process from concept through presentation to the client. The Proposal Coordinator shall prepare quality documents in response to prospective client requests for proposals, liaise with clients, and coordinate with...

  • Workplace Experience Coordinator

    22 hours ago

    New York, United States Cushman & Wakefield Full time

    **Job Title** Workplace Experience Coordinator **Job Description Summary** The Workplace/Facility Coordinator is a key member of the Cushman & Wakefield onsite account team for the client and has a dual reporting structure into a site leader and the programmatic Workplace Experience Manager. This individual shall provide a positive experience at the...

  • Client Experience Host

    1 week ago

    New York, United States The Watches of Switzerland Group Full time

    Job Objective The Client Experience Host ensures the delivery of a World Class Client Experience to all clients. Operating in a professional manner and utilizing exceptional communication skills to engage the client, they will have excellent client facing and interpersonal skills. Our Client Experience Host is responsible for facilitating unique and...

  • Client Experience Host

    14 hours ago

    New York, United States The Watches of Switzerland Group Full time

    Job Objective The Client Experience Host ensures the delivery of a World Class Client Experience to all clients. Operating in a professional manner and utilizing exceptional communication skills to engage the client, they will have excellent client facing and interpersonal skills. Our Client Experience Host is responsible for facilitating unique and...

  • Learning Experience Coordinator

    4 weeks ago

    New York, United States ELEV8 Full time

    Overview: Are you passionate about helping people learn and grow? Do you have a knack for organization and logistics? If so, we're looking for you to join our team as a Learning Experience Coordinator! The Learning Experience Coordinator is responsible for the day-to-day logistics of Elev8s training programs, including classroom, virtual, and eLearning. They...

  • Client Experience Specialist

    4 weeks ago

    New York, United States Jump! Recruteurs Full time

    The Client Experience Specialist reports to the Client Experience Manager and is responsible for organizing new client onboardings and supporting them through their journey to becoming raving fans of the company. They are responsible for answering client needs post sales and being a voice for the client to internal stakeholders to ensure the company...

  • Learning Experience Coordinator

    2 weeks ago

    New York, United States ELEV8 Full time

    Overview: Are you passionate about helping people learn and grow? Do you have a knack for organization and logistics? If so, we're looking for you to join our team as a Learning Experience Coordinator! The Learning Experience Coordinator is responsible for the day-to-day logistics of Elev8s training programs, including classroom, virtual, and eLearning. They...

  • Learning Experience Coordinator

    1 day ago

    New York, United States ELEV8 Full time

    Overview: Are you passionate about helping people learn and grow? Do you have a knack for organization and logistics? If so, we're looking for you to join our team as a Learning Experience Coordinator! The Learning Experience Coordinator is responsible for the day-to-day logistics of Elev8s training programs, including classroom, virtual, and eLearning. They...

  • Client Care Coordinator

    1 month ago

    New York, United States Choice Of New Rochelle In Full time

    Job DescriptionJob DescriptionOur mission is to care for our clients, help those in need and direct them to the way of safety.How will you impact your clients’ lives?You’ll be using your expertise to help your clients set their mental health goals, for example, getting housing, going back to school, finding a primary care doctor, etc.You’ll engage in...